Overview

Biffa – Corporate Account Support Manager

Location – Covering Scotland / National Travel. This is a full-time permanent role based in Edinburgh, United Kingdom. The Corporate Account Support Manager supports the commercial relationship between Biffa and its Corporate clients, focusing on growth/development, KPI and SLA compliance, customer satisfaction and retention, and ensuring a consistent, high quality service.

Responsibilities

• Supporting the Account Director and acting as an interface between the company and Corporate Clients, supporting strategic account plans, service success, contract compliance and retention
• Carry out on-site audits and deliver improvements across the portfolio as agreed
• Create required reports in a timely and fit-for-purpose manner as requested by the customer and within agreed deadlines
• Provide support on tenders and contract renewals across the portfolio
• Support Corporate Account Directors with growth of the customer net earnings base and the expansion or introduction of new services
• Assist with the production and development of customer management information/reporting as agreed with your line manager
• Gather supplier data to support reporting and invoicing needs of our customers
• Manage pricing and customer quotations for specified contracts
• Support ad hoc and administrative requirements for our customer base, as agreed with your line manager
• Manage and deliver projects for our customers as agreed with your line manager

Essential Requirements

• Organisational, communication (verbal and written), and interpersonal skills
• Proficient in MS Office and general IT applications
• Ability to work independently and manage confidential information appropriately
• Confident interacting with stakeholders at all levels
• Analytical mindset with attention to detail and data interpretation skills
• Solution-focused approach to problem solving
• Ability to plan, prioritise, and deliver under pressure
• Skilled in conflict resolution and negotiation
• Flexible and willing to travel as required

Company context

Changing the way people think about waste: At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view shared by our 11,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull.

Dedicated to diversity. Being inclusive is core to our culture at Biffa; we champion diversity, equity and inclusion to ensure a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders.

Details

• Seniority level Mid-Senior level
• Employment type Full-time
• Industries Technology, Information and Internet