Council Tax Officer

Location: London Borough of Newham (Hybrid - office attendance Tuesdays & Fridays)

Rate: £21 per hour (umbrella)

Contract: 3+ months

About the Role

The London Borough of Newham is seeking an experienced Council Tax Officer to join their Revenues team on a temporary contract. This role is focused solely on Council Tax administration, collection, and enforcement - it is not a Benefits role.

You will play a key part in ensuring the council collects the right council tax from the right person at the right time, helping to secure essential income for local services.

Key Responsibilities

• Administer and determine liability for Council Tax.
• Manage the collection and enforcement of current and historical Council Tax debt.
• Provide excellent customer service in person, over the phone, and in writing.
• Work across service points within Newham and remotely as required.
• Ensure deadlines are met and service standards maintained.
• Promote a positive image of the council in all dealings with residents and external partners.

Requirements

• Proven Council Tax experience - candidates without this will not be considered.
• Strong knowledge of NEC Revs & Bens and NECDM systems.
• Ability to handle complex cases and make accurate decisions.
• Strong communication and customer service skills.
• Willingness to work flexibly, including occasional evenings/weekends if required.

Why Apply?

• Competitive pay rate of £21 per hour (umbrella).
• Flexible hybrid working - only required in office on Tuesdays and Fridays.
• Opportunity to make a direct impact by supporting the financial stability of the borough.