Job Description:

Job information Council Tax Officer from the Company South Norfolk Council, this latest Council Tax Officer job vacancy is located in the city Norwich NR located in the country United Kingdom .

Job Responsibility:

Location: Horizon Business Centre, Broadland Business Park, Peachman Way, Norwich, NR7 0WF

Application Deadline: Sunday, August 4, 2024

Salary Band: Band B £22,711 - £25,493

Job Summary

Job Title: Council Tax Officer

Salary Range and Hours: £19,641 pro rata per annum. Band B £22,711- £25,493, 32 hours per week

Contract Type: Permanent

Location: Horizon Business Centre, Broadland Business Park, Peachman Way, Norwich, NR7 0WF

Other Key Information: Agile working (combining homeworking with office duties) will be possible after training period

Do you enjoy working in a team and dealing with customers? Role Snapshot… An opportunity has arisen to join a fast-paced team dealing with, and providing advice to, the public. You will be friendly, polite and professional - having a good eye for detail. Every day will bring a variety of work so you will need the ability to multi-task, with an excellent telephone manner and enjoy problem solving.

What you could be part of…

Broadland and South Norfolk Councils are in a partnership with staff working together for both Councils. This is an exciting time to join our organisation and this role will enable you to be at the forefront of incoming Council Tax queries.

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people's lives.

What you'll be doing…

• This role will be a first point of contact for Council Tax queries with a main part of the job, taking phone calls from customers but also dealing with emails and correspondence, as well as face to face enquiries.
• You will deal with the billing and collection of Council Tax and will process changes of address / circumstances on Council Tax accounts. You will need to learn and stay up to date with relevant legislation, to be able to correctly process changes.
• You will need to work efficiently and accurately, to ensure customer's changes and notifications are processed to a high level.
• Good people skills are very important as this role involves negotiating with residents who are behind with payments and helping them understand their bills, as well as explaining Council Tax rules and regulations.

You must have…

• Good literacy, numeracy and IT skills (evidenced by at least five GCSEs or equivalent, to include Maths and English).
• Demonstrable excellent customer service skills and you should ideally possess previous Council Tax, Business Rates or general administration and customer service experience to complement our high achieving team.
• Experience in dealing with busy phonelines is preferred, as your important role will ensure an understanding of the nature of contact and aim to deal with the query at source or ascertain what action is required.
• Along with excellent customer service, a manner that ensures enquiries are dealt with in a timely and professional way.
• The ability to multitask and work under pressure.
• NVQ level 2 or above, in customer care, is desirable or an equivalent qualification with relevant experience in relevant customer facing environment

What's in it for you…

Why Work For Us?

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.

What Flexible and Agile Working Arrangements do we Offer?

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.

What Roles Do the Councils Offer?

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.

What Benefits do our Employees Receive?

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.

Equal Opportunities Statement

We are an equal opportunities employer and welcome applications from all sections of the community.