As a Counsellor/Psychotherapist, you will provide high‑quality, effective, and safe remote counselling to Bupa customers over the short, medium, or longer term. You will work independently and as part of a multi‑disciplinary clinical team, liaising daily with internal and external services, organisations, and safeguarding agencies.

Responsibilities

• Provide high‑quality counselling or brief interventions with excellent clinical outcomes.
• Deliver comprehensive assessments and formulations to drive evidence‑based interventions.
• Offer different models of service delivery, including face‑to‑face sessions.
• Adhere to Bupa's case management processes and collaborate with Clinical Leads and the wider therapy team.
• Follow sessional limits based on the client's company benefits.
• Provide sign‑posting or onward referrals as needed.
• Offer ad‑hoc or one‑off wellbeing support and coaching.
• Conduct one‑off assessments and referral recommendations.
• Deliver group psychoeducation, raise mental health awareness, and promote mental wellbeing through remote presentations, workshops, and training.
• Work autonomously within professional guidelines and Bupa's service policies and procedures.
• Attend regular clinical supervision and team meetings.
• Collaborate with the operational and clinical team to improve client and employee experiences.

Essential Qualifications

• BACP Accredited Counsellors/Psychotherapists
• NCPS Professional Accredited Registrants
• UKCP Registered Psychotherapeutic Counsellors/Psychotherapists
• 3 years of full‑time post‑qualification counselling experience.

Desirable Qualifications

• Training in incident support.
• Corporate experience and business understanding.
• General adult mental health specialism experience.
• Proficiency in Microsoft Systems and electronic medical record systems.
• Ability to evaluate, plan, and prioritise workload within demanding time scales.
• Proven customer service and client liaison experience.
• Excellent clinical knowledge application.
• Strong presentation and interpersonal communication skills.
• Professional and personal drive.
• Enthusiastic, self‑motivated, and self‑sufficient.
• Rapid and decisive response capability.
• Excellent team player.
• Strong problem‑solving skills.
• Experience managing own caseload and working towards individual targets and outcomes.
• Efficient diary management and time boundary maintenance.
• High standards in written and oral communication.
• Diverse and varied clinical experience.

Personal Characteristics

• Well‑developed communication skills.
• Effective time management.
• Ability to work autonomously in a busy environment.
• Understanding of the business environment.
• Ability to work well within a multi‑disciplinary team.
• Awareness of KPIs and ability to work in a fast‑paced environment.
• Effective diary utilisation planning within a two‑week lead time.

Benefits

• Equivalent to 25 days holiday per year, increasing with length of service, with the option to buy or sell.
• Enhanced pension and life insurance.
• Support with travel costs via a season ticket loan or Cycle2Work.
• Discounted access to online gym sessions.
• Annual performance‑based bonus.
• Bupa health insurance as a benefit in kind.
• Option to join dental insurance scheme at a discounted rate.
• Access to our Digital GP platform on your mobile.
• Emotional wellbeing support.
• Access to family mental health line.
• Financial wellbeing channels.
• Support for carers.