Overview

Country Training Specialist, CRM (UK & Ireland) – remote, based in the UK. The role plans, aligns and executes the country CRM education plan and programmes for field support personnel and customers. This includes needs assessments, monitoring learner progress, leading the mentorship program, and developing HCP programs aligned with EHQ programs. Focus on local educational needs, updating lesson plans with new training requirements and advances. The CRM franchise represents core leadership in cardiac care; training and education support clinical excellence, therapy adoption, and patient outcomes.

Key Responsibilities

• Represent and own the internal and external training plan for the country, tailoring learning experiences to local needs
• Develop a plan to support new hire and current employees to complete a progressive curriculum in required timelines, leveraging EHQ offerings
• Conduct needs assessments for HCPs in collaboration with the local marketing team to identify education needs
• Develop plans to address HCP education needs aligned with the EHQ education plan, integrating both EHQ programmes and local programmes
• Track and support the progress of employee-learners, ensuring development goals are met
• Identify educational gaps with managers and mentors and implement solutions to meet timelines
• Provide feedback to the EHQ team on programme improvements and adaptations
• Lead the mentorship program, supporting mentors and evaluating outcomes for continuous improvement
• Execute, track and monitor results for all HCP education programmes in the country
• Balance EHQ and country-specific programmes to meet country needs
• Define and monitor metrics for country education programmes aligned with learning objectives
• Assess program impact and plan for continuous improvement with country leadership and EHQ Med Ed
• Manage budget for country MedEd activities in collaboration with country marketing and business teams
• Build relationships with key customers and internal/external stakeholders as liaison for country educational leaders
• Act as country SME for CRM education, resource for training strategy and program execution
• Communicate proactively with stakeholders and network within the country organization and EHQ team
• Collaborate on development of digital platforms and LMS, defining needs and using platforms across curriculums
• Keep abreast of industry standards and ensure compliance with guidelines
• Work with manager to create a structured development plan aligned with role progression and training needs
• Ensure awareness and compliance with SOPs and quality/regulatory commitments
• Leverage tools and programs across the organization
• Ensure consistency with Boston Scientific branding guidelines

Profile Requirements

• Minimum 5 years' experience in Medical Education, customer programs, or field support
• CRM (full portfolio) field support experience and expertise required (minimum 3 years)
• Training and Medical Education background valued (2 years)
• Experience with educational platforms and Learning Management Systems is valued
• University degree or equivalent with expertise in Rhythm Management and CRM
• Team player with collaboration attitude
• Strong customer focus and communication skills
• Excellent planning and organizational skills
• Problem solving orientation and attention to detail
• Integrity, adaptability, agility
• Ability to work under pressure with multiple priorities
• Fluency in English
• Travel approximately 30% across the UK & Ireland