Overview

We are looking for a skilled credit controller to be solely responsible and oversee credit and cash collection process for French speaking customers. The candidate will be responsible for ensuring timely payments are received, mitigating financial risk, minimizing bad debt provision, maintaining strong customer relationships, and working closely with our commercial team and other finance departments.

This role is Hybrid with requirement to be in the office located in Billericay 3 days per week (Monday, Tuesday and Wednesday). Thursday and Friday will be work from home days. This role is a 15 month fixed term contract to cover a period of Maternity leave.

Essential Duties and Key Responsibilities

• Manage a portfolio of French-speaking customer accounts.
• Monitor and chase outstanding debts via phone, email, and written communication.
• Review daily banking and provide allocations to the Treasury department.
• Create aged debt report daily – keeping the file up to date with latest chaser information.
• Maintaining direct debit collections.
• Onboarding new retailers, performing credit checks and establishing appropriate credit limits.
• Work with commercial team to ensure credit limits facilitate peak sales/ promotions.
• Manage and own responsibility for credit limits and assessing current exposure. To keep within maximum exposure on daily/weekly basis.
• Identify disputes and queries and follow up for resolution.
• Prepare refunds and write offs with full back up, for approval by Credit Manager.
• Weekly and Monthly - Report on debtors.
• Ensure compliance with company credit policies and procedures.
• Other duties and reporting as assigned.

Essential Experience / Qualifications

• Fluent English and French speaking and writing.
• Proven experience as a credit controller or in a similar role.
• Proficient in accounting software including Microsoft Office (Excel, Word, Teams).
• Self-motivated.
• Excellent communication and negotiation skills.
• Preferred but not essential knowledge of French financial regulations and payment practices.

Competencies / Skills

Communication

• Ability to clearly explain complex issues
• Highly numerate.
• Excellent verbal and written communication.
• Fosters open communication.
• Cultivates and promotes teamwork.

Personal Effectiveness

• Acts with integrity.
• Demonstrates adaptability.
• Personal organisation.
• Works well under pressure.
• Solves problems and solution orientated.

Interpersonal

• Influences others at all levels.
• Build relationships both internally and externally.
• Assertive/ commands respect.