Job Summary

The Credit Controller will be responsible for ensuring timely collection of rent and service charges, maintaining accurate records, and building strong relationships with tenants and internal stakeholders.

Salary: £37-40k

Work pattern: 4 days in the office / 1 day work from home

Main Responsibilities

• Credit Control Management: Oversee the collection of rent and service charges from tenants, ensuring timely payments and reducing arrears.
• Credit Policy Adherence: Adhere to existing credit policies, ensuring best practice across the Accounts Receivable function.
• Tenant and Client Relations: Build and maintain positive relationships with tenants, clients and other stakeholders, serving as the primary point of contact for credit-related inquiries, disputes and escalations.
• Collections Management: Monitor and manage accounts receivable aging reports, proactively following up on overdue payments, issuing reminders, and initiating collections actions as necessary to minimize delinquencies and maximize cash flow.
• Negotiation and Resolution: Negotiate payment arrangements with delinquent tenants and clients, collaborating with property managers and AR management team to resolve disputes and minimize financial losses.
• Tenant Communication: Maintain regular contact with tenants regarding outstanding payments, resolving any queries or disputes promptly and professionally.
• Record Keeping: Maintain accurate and up-to-date records of all transactions, including payment receipts, tenant correspondence, and account reconciliations.
• Reporting: Prepare regular reports on the status of accounts, highlighting any issues or areas of concern to senior management.
• Legal Proceedings: Initiate and manage enforcement proceedings for debt recovery when necessary, liaising with Bailiffs and other enforcement agencies.
• Internal Collaboration: Work closely with property managers, accountants and other internal teams to ensure a cohesive approach to credit control.

Person Specification

• Desirable: Previous experience of the property industry, combined with a minimum of 4 years’ experience in credit control and a strong knowledge of the end-to-end credit control process.
• Must be numerate, computer literate and possess good communication skills.
• Excel experience within a Windows environment including lookups, pivots and IF formulas.
• Ability to work under pressure, use initiative and maintain a flexible yet ordered approach to work.
• Confident, assertive and with strong attention to detail.
• Experience of working in a high-volume and target-driven environment.

Health, Safety and Welfare Responsibilities

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others, and to follow all guidance and instructions. Further details are set out in the Health & Safety Policy and related documents.

Environmental, Social & Governance (ESG) Responsibilities

We recognise ESG principles are central to our organisation. All staff are expected to understand and adopt our ESG strategy in their role, including adherence to environmental regulations, minimising waste, supporting nature in our urban environment, and contributing to community initiatives.

Quality Management Responsibilities

In line with ISO 9001, all staff are required to comply with system requirements as detailed in the Quality Manual and Policies. Ensure the effective implementation of Procedures, Plans and Forms within the EDMS to meet the ISO 9001 standard.

Company Values

Commit to Excellence

• Act with integrity and deliver high performance
• Put customers at the heart of what we do
• Provide high-quality solutions and resolve issues

Foster Collaboration

• Collaborate across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Work effectively with suppliers/contractors to meet shared goals

Encourage Engagement

• Be confident in making decisions appropriate to the role
• Learn from mistakes and seek constructive feedback
• Prioritise safety and support community, wellbeing and sustainability programmes

Take Ownership

• Deliver high-quality service that exceeds expectations
• Seek opportunities for self-development
• Take responsibility for personal performance and continuous improvement

Embrace Innovation

• Welcome change and innovation
• Suggest improvements and encourage idea-sharing
• View challenges as opportunities to drive effective change

What We Offer

Diversity and Inclusion

We value diverse experience, skills and perspectives and support an inclusive environment. We welcome applicants from diverse backgrounds and are committed to fostering a culture where everyone can reach their full potential.

Flexible Working

We support flexible working arrangements where possible, including temporary or permanent options.

Learning and Development

We offer coaching, training, mentoring, cross-department exposure and on-the-job learning. We invest in staff attaining accreditations, sponsorships and additional education relevant to the role.

Other Benefits

We offer a comprehensive benefits package, including pension, insurance, health benefits, gym discounts, store discounts and family leave.

If you are interested in joining our team, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance