OverviewFarillio is an innovative legal and business tech start-up, offering a platform that combines best-in-class technology with expert-led content. Our solution serves SMEs, landlords, individuals, households and families providing guidance on everyday matters as well as unexpected life events.Farillio are now looking for a CRM and Digital Marketing Executive to join our team as our "email and CRM Champion". This role is pivotal to ensuring that users feel connected, educated, supported and inspired throughout their journey with Farillio, contributing directly to user satisfaction and retention.This is a hybrid role so you will be required to attend the London office one day a week and for team meetingsResponsibilitiesOwn email marketing and CRM activities to engage users and support retention goalsCollaborate with product and content teams to optimise customer journeys and communicationsPlan, execute and analyse campaigns across email and in-app/digital channelsMonitor performance metrics, optimise campaigns, and report insights to stakeholdersWrite clear, engaging copy with a focus on clarity, engagement and personalisationCoordinate multiple projects and relationships, delivering timely results both independently and as part of a teamQualifications and SkillsProven experience in email marketing or customer engagement roles, preferably for a digital platformProficiency with email marketing platforms (e.g., Hubspot, Mailchimp, Intercom or similar tools)A data-driven mindset with experience analysing performance metrics and optimising campaignsStrong copywriting skills with a focus on clarity, engagement and personalisationExcellent project management, communication, listening and negotiation skillsAbility to manage multiple projects and relationships simultaneously, working independently and as part of a teamAbility to work under pressure and a willingness to go the extra mile when neededIdeal CandidateIdeally youYou have previously worked at a fast-moving start-up where you experienced pace, agility and cross-team collaboration often needed to deliver projects quicklyEmployment detailsSeniority level: Entry levelEmployment type: Full-timeJob function: Business Development and SalesIndustries: Human Resources ServicesLondon, England, United Kingdom #J-18808-Ljbffr