Overview

CRM Implementation Specialist – Leicester (Mostly remote - approx. 1 day/week in the office)

12-month fixed-term • GBP 34,000 per annum

Are you passionate about digital transformation and CRM systems? We\'re looking for a CRM Implementation Specialist to support the rollout of a new Salesforce CRM platform as part of a wider business change programme.

This is a fantastic opportunity to join a mission-driven organisation and play a key role in enabling smarter, more connected customer engagement through technology.

What You\'ll Be Doing

• Represent the Business Development team within the CRM Product Delivery Team
• Collaborate with Product Owners, Scrum Masters, and third-party suppliers
• Define and review CRM requirements to ensure alignment with business needs
• Support testing (UAT), training, and documentation for end users
• Use tools like Jira to manage tasks and track progress
• Participate in agile ceremonies and contribute to continuous improvement
• Ensure the customer perspective is well represented throughout the implementation

What We're Looking For

• Experience working with Salesforce or similar CRM platforms
• Strong communication and relationship-building skills
• Comfortable working in cross-functional teams and agile environments
• Detail-oriented, analytical, and proactive mindset
• Ability to manage workload and adapt in a fast-paced setting
• No formal qualifications required - transferable skills and motivation matter most