This range is provided by Direct Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Are you a CRM-savvy marketer with a passion for loyalty campaigns and client relationships? Join a market-leading agency at the intersection of loyalty, data, and marketing automation.

We’re looking for a CRM Account Manager to join a growing team. This hybrid role is split 70% account management and 30% hands-on campaign execution, ideal for someone who thrives in a fast-paced, collaborative environment and enjoys seeing strategy through to delivery.

The Role

You’ll act as the day-to-day contact for some of our key clients, managing the delivery of data-driven CRM and loyalty campaigns—predominantly using Salesforce / SFMC.

You’ll support the Account Director while owning campaign execution, collaborating with cross-functional teams, and driving results for global brands.

What You'll Be Doing

• Managing client relationships with confidence and clarity
• Supporting loyalty programme delivery through insight-led strategy
• Handling reporting, performance analysis, and recommendations
• Ensuring seamless coordination across design, tech, and delivery teams

You’ll Need

• Experience in CRM or loyalty marketing (agency or in-house)
• Experience working with marketing automation platforms like SFMC, Braze, or Adobe
• Strong communication and problem-solving skills
• A detail-driven mindset and a passion for CRM excellence
• Campaign execution experience (email builds, journey flows, segmentation)
• Confidence presenting results to stakeholders
• Hybrid working: 2 days/week in our London office
• Flexible hours and an inclusive team culture

If you're looking for a role where you can balance strategic account ownership with hands-on CRM execution—and grow in a team that values loyalty, innovation, and performance—we'd love to hear from you.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  Marketing Services

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