At giffgaff, our members (that’s what we call our customers) are at the heart of everything we do. We’re looking for a curious, ambitious CRM Executive to join our team and help us deliver personalised, engaging campaigns that drive loyalty and growth. You’ll craft and deliver multi‑channel communications — from flagship phone launches to data promotions — ensuring the right message reaches the right members at the right time. Working closely with teams across the business, you’ll manage end‑to‑end campaign delivery, analyse performance, uncover insights, and continuously improve the member experience. You’ll also partner with our handset vendors and campaign technicians to bring creative ideas to life, refine communication requests, and help shape the CRM strategy that keeps our members engaged and connected. If you’re passionate about data‑driven marketing, thrive in a fast‑moving environment, and love turning ideas into meaningful member experiences — this is your chance to make your mark at giffgaff. Who we are Do you want to join a telecoms company that’s up to good? At giffgaff we do mobile differently. We call out the bad and find a better way. We’re laser‑focused on flexibility, value and mutual good. And we’re so proud to be a certified B Corp. This means we've joined a network of more than 1,000 UK companies, who want to make a positive impact on people and the planet. Working at giffgaff is something you could be proud of too. You’ll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2. Our business model is unique. We work with our members (our customers) to understand their needs in all areas of the business. We love this highly collaborative approach. Over the past few years our member base has grown steadily, and we’re still going. We’re always looking to acquire new members, and to do that we need the best people in our team. Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn’t your favourite, most of our roles can be hybrid or work from home, or anywhere in between. If you like coming in, you’ll always find some office buddies. And if you like big occasions, we really bring the office to life monthly for our themed culture days. The must haves In order to be considered, you must have the following experience;

Previous experience in CRM marketing and member experience, preferably in a customer‑centric industry would be a bonus Outstanding organisational skills and impeccable attention to detail Strong analytical skills and the ability to derive actionable insights from data Motivated self‑starter Familiarity with CRM tools and marketing automation platforms would be a bonus

The other stuff we are looking for We’d also love you to bring;

A thirst to learn and open to challenge Heaps of common sense A curiosity to question and think, “how can we do this better?” Creative thinking and problem solving Ability to prioritise tasks whilst working to tight deadlines A commitment to make ethical and responsible decisions that support giffgaff’s impact on people, planet and profit.

What’s in it for you Our goal is to celebrate our people, their lives and everything in‑between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at giffgaff means you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way. We’re all about hybrid working here, so expect to have a base location where you’ll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too. Next steps If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. Once you’ve submitted an application the next steps of the process, if successful, are likely to include a call from one of our Talent Acquisition Partners. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed. Thanks for your patience and for showing an interest in joining the giffgaff family. #J-18808-Ljbffr