TJX is an exciting place to work and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us. TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

The Role:

Reporting to the Customer Relationship Manager, the CRM Officer is a fixed term contract until the end of January 2026 and will play a critical role in the CRM team which sits within the wider Brand and Marketing function.

The CRM officer will be responsible for executing the customer email strategy across TJX Europe. This includes day-to-day execution, scheduling and deploying all customer email communications, with a focus on the loyalty proposition and campaigns. The successful candidate will have a sound understanding of CRM principles, always taking a customer-first approach to drive long term consumer engagement. The person should be detail orientated and data-driven, demonstrating strong operational reporting and analytics skills to be able to provide recommendations for future activity.

This role will be based in our Watford Head office. We have a hybrid working environment with 2 days minimum per week in the office required.

What you'll do:

• Support CRM Manager to implement CRM campaign plans across Europe to drive revenue growth and participation in our loyalty scheme in line with both the Treasure & CRM strategy and business objectives.
• Planning the email schedule collaboratively with the team, considering cross functional input and business priorities.
• Managing email campaigns within the ESP, selecting segments and scheduling sends.
• Developing creative briefs and managing timelines to ensure deadlines are met
• Delivering an omni-channel customer experience throughout all our communications
• Identify opportunities to optimise email communications and support commitment to increase customer engagement by 5%
• Demonstrate email quality control, reviewing and completing checks prior to send to make sure our campaigns are all accurate and delivered without errors
• Build & develop strong relationships with key business partners including Loyalty, Brand Marketing, Paid Media, SEO, Ecommerce, Creative team, country marketing & IT.
• Working with Zeta & Fresh Relevance to troubleshoot and fix any platform issues.
• Monitoring of customer database and collaborative management of this with the Customer Analytics team including hygiene & segmentation
• Use our weekly performance reports to track effectiveness of emails campaigns and communicate these back to key stakeholders.
• Implement the agreed tests from our test & learn plan for emails, working with insights to assess the results and deliver recommendations.
• Supporting on customer facing and internal process improvements to improve the channel
• Identify, troubleshoot, implement solutions and pro-actively iterate process and champion best practice at all times

• 2 years' experience working in a CRM role, preferable in ecommerce, email and/or push
• Experience of ESPs & Google Analytics
• Experience with a loyalty programme/ database is a plus
• Understanding of key principles of email deliverability
• Confident working with tight deadlines in a fast-paced environment
• Ability to effectively manage multiple initiatives at one time
• Strong time management and organisation skills
• Resilient and pragmatic approach to fluid planning environment
• Able to confidently communicate / present information clearly to various audiences
• Proven track record of managing and delivery complex campaigns
• Comfortable working 'in the grey'
• Highly detail orientated with an eye for design
• Evidenced strong analytical skills
• Actively develops self to upskill industry knowledge
• Proficiency with task management tools including Google Docs, Microsoft Excel, Powerpoint and Word