Overview

CRM Solution Design Manager

Job Description:

Are you passionate about unlocking the full potential of Salesforce to drive sales excellence and operational efficiency? We’re looking for a CRM Solution Design Manager to lead the way in optimizing our Salesforce ecosystem across the GMO and Intacct instances.

This is a pivotal role in our digital transformation journey — one that blends strategy, collaboration, and hands-on solution design. You’ll be the connector between business needs and technology, ensuring Salesforce delivers maximum value to our sales and operations teams.

Key Responsibilities

• Lead the Salesforce strategy – oversee CRM requirements, design, and delivery to align with business goals and growth plans.
• Collaborate cross-functionally – partner with Sales, IT, and Business teams to capture and translate requirements into effective Salesforce solutions.
• Drive adoption and engagement – develop communication and enablement materials, run workshops, and ensure teams are empowered to use Salesforce to its fullest.
• Enhance and evolve Salesforce – manage the backlog, prioritize enhancements, and oversee testing and rollout in partnership with development and IT teams.
• Champion continuous improvement – measure impact, identify opportunities for process optimization, and promote global best practices across regions.
• Support seamless operations – ensure day-to-day Salesforce activities, BAU requests, and improvements are executed efficiently and aligned with global standards.

What you’ll bring

• Proven experience managing Salesforce solutions in a complex, multi-instance environment.
• Strong understanding of CRM processes, sales operations, and data management best practices.
• A collaborative mindset with the ability to influence across teams and functions.
• Excellent communication skills – able to translate technical concepts into business value.
• Experience using Jira or similar tools to manage and track project progress.

Why you’ll love this role

You’ll play a key role in shaping how our teams work, sell, and grow.

You’ll have the opportunity to work across regions, driving real business impact.

You’ll be part of a forward-thinking digital transformation team focused on innovation and efficiency.

Join us and help redefine what’s possible with Salesforce in sales operations.

Benefits

• Video: https://www.youtube.com/watch?v=TCMtTYUUiuU
• Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
• 25 days of paid annual leave with the option to buy up to another 5 days • 8 bank holiday days
• Paid 5 days yearly to volunteer through our Sage Foundation
• 50% income protection
• Holiday buy + sell
• Comprehensive health, dental, and vision coverage
• Work away scheme for up to 10 weeks a year
• Ongoing training and professional development
• Hybrid working
• Healthy Mind app membership
• Access to various helpful memberships for finances, health and wellbeing

#LI-MS2

Function: Routes to Revenue

Country: United Kingdom

Office Location: Newcastle

Work Place type: Hybrid

Advert

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/

Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com.

Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.