Overview

CRM Support and Training Expert – We are working with a European Leader in defence undergoing a major digital transformation, and there is a brand-new role opening for a CRM Support and Training Expert to join them on this journey.

The office is based in Hertfordshire, and this is a hybrid role requiring three days in the office and two days working from home. An alternative office in Bristol is also available.

Responsibilities

• Analyse training and support needs
• Plan and craft comprehensive training interventions
• Plan and deliver user support and follow-up sessions during the adoption phase
• Conduct regular assessments to determine user understanding
• Collect and analyse new requirements and business needs
• Collaborate with cross-functional teams
• Identify new risks associated with the CRM implementation

Qualifications

• Valid SC clearance or SC eligibility
• A relevant university degree is preferred
• Experience in a highly regulated environment
• Experience with Microsoft Dynamics and/or Salesforce
• Experience supporting larger teams

Salary and Benefits

The package includes a salary of around £50,000 to £55,000, plus a range of benefits, including an annual bonus and overtime opportunities.

If you have the required skills and experience, APPLY NOW!