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Customer Advisor Motor Claims (Repair)

Location: Leicester / Hybrid

Type: Full time

Posted: 11 Days Ago

Requisition ID: 60012234

Role: Customer Advisor Motor Claims (Repair)

Working Hours/Shift Patterns: 37.5 hours per week, Monday to Friday, rotational shifts between 09:00 – 17:30.

Training: 4 weeks face-to-face in the office.

Salary: Starting at £25,150; after 8 weeks, increasing to £25,500; progression to Customer Claims Handler at £30,000 available.

Location: Leicester city centre, near the train station.

About Us: Hastings Direct aims to be the UK's leading digital insurance provider. Our Customer teams handle thousands of customer interactions daily, delivering high-quality service.

Your Role: Support customers involved in road traffic accidents, communicate via verbal and written means, discuss repair options, and ensure a seamless customer journey by providing timely updates and proactive communication.

Key Responsibilities:

• Manage repair claims portfolio.
• Handle incoming and outbound calls.
• Provide empathetic, high-quality customer service, setting clear expectations.
• Maintain accurate records and proactively review cases.

Desired Skills:

• Excellent customer service and communication skills.
• Active listening and negotiation skills.
• Proactive approach and organizational skills.
• Ability to lead conversations and handle objections.
• High attention to detail.

What We Offer: A focus on the 4Cs: colleagues, customers, company, community. Support, training, recognition, and career development opportunities.

Benefits:

• Full training with industry experts and ongoing support.
• Up to 5% annual discretionary bonus.
• Inclusive, diverse working environment.
• Career progression and professional qualifications.
• On-site restaurant and Costa coffee.
• Refer a friend scheme: earn £500 per referral.
• Tech provided, including a Microsoft Surface laptop.
• 25 days holiday plus bank holidays, with buy/sell options.

We are an inclusive employer committed to accessibility and support during recruitment. Please note, applications via the Disability Confident Scheme are not accepted for this role due to high volume, but online assessments and adjustments are available.