Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Customer Retentions Advisor!

Working Hours/Shift Patterns

You will work 37.5 hours per week on a Monday to Friday rotational shift pattern between 08:00 - 19:00.

Training

The main training period runs for the first 8 weeks and takes place face-to-face in the office. You will continue to work in the office until week 12 as you embed your knowledge and grow your confidence. After this period, you will receive sign-off from a trainer/team leader to move to hybrid working.

Role Responsibilities

A key part of your role will be to actively listen to customer queries, understand their policy details and circumstances, and then utilise your training and our systems to offer the most suitable products and prices for their insurance needs.

Benefits

• Full training with industry experts and ongoing support through a buddying system.
• Up to 5% annual discretionary bonus.
• A relaxed, friendly, and diverse working environment.
• Career progression opportunities and professional qualifications support.
• 'Harrys' onsite restaurant and Costa coffee.
• Refer a friend scheme - earn £500 per referral.
• Provided with all necessary tech, including a Microsoft Surface laptop.
• 25 days holiday plus bank holidays, with options to buy or sell up to 5 days.

Inclusion and Accessibility

We are committed to creating an inclusive environment. While we cannot accept applications through the Disability Confident Scheme due to high application volumes, we offer online assessments with adjustments available on a case-by-case basis. We encourage candidates to request reasonable adjustments during the recruitment process.

Candidate Profile

No insurance background is necessary. Skills such as resilience, persuasiveness, and customer-centricity are highly valued. Experience in retail, hospitality, sales, or a passion for customer service is desirable.

Minimum Requirements

• Experience in delivering quality customer outcomes.
• Self-motivated with pride in your work, politeness, and problem-solving skills.
• Ability to overcome customer objections and drive positive resolutions using excellent communication skills.
• Computer literacy to navigate in-house software systems while handling inbound calls.

Salary

The starting salary is £25,150 plus benefits. After completing the 12-week training, it increases to £25,500, with potential progression to £27,500 within a year based on performance and development.