About this role

Every company grows differently, and we grow when we help our users write better, faster. As a Customer architect, your objective will be to partner with your customers to support them in uncovering, and then creating solutions to serve their business needs, including creating custom templates and working through our APIs. Success will mean a meaningful increase in the number of customers actively leveraging these solutions in high-impact ways.

You will work alongside your account partners, including a CSM and implementation manager, as the technical resource on account to support the adoption and realization of value for our largest customers. Your positivity, sense of curiosity, and ability to create champions from early adopters in the AI writing space will help shape our entire culture. If you have a builder mentality, this is the role for you.

Is this you?

• 5+ years of technical roles in SaaS including 3+ years of experience in solutions architect or technical account management role

• Python chops

• Experience working with APIs

• Experience managing a customer book of business

• Have worked with Fortune 500 customers for a high growth, B2B SaaS company

• Experience with generative AI and prompt engineering is a huge plus

• An excellent communicator and collaborator, able to take complex technical concepts and translate to practical business language for non-technical audiences

• Highly versatile, can lead a discovery session with multiple stakeholders up to a CIO level, uncovering use cases and business pain, while also being able to have the technical acumen to address complex technical hurdles

• Business outcome-oriented: a laser focus on delivering solutions that create meaningful business results

• Tenured problem solver, able to identify the root cause of issues and work collaboratively to resolve

• An excellent collaborator, with experience working alongside account teams to drive towards custom results in a coordinated and unified manner.

Benefits & perks (UK full-time employees):

• Generous PTO, plus company holidays

• Comprehensive medical and dental insurance

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Competitive pension scheme and company contribution

• Annual work-life stipends for:

  • Home office setup, cell phone, internet

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation and company stock options

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