# Customer Care Account Manager - English speaker## Onepilot is hiring!## Job Description### Missions* ***Agents Management*** + Strong collaboration skills with Onepilot agents (between 10 and 30 agents on average) + Forecast recruitment needs and the staffing in order to deliver ops quality and productivity aligned with growth targets + Training of new Onepilot agents + Structure, organize and retain the agents team* ***Client Performance*** + Build and maintain strong relationships with your portfolio of clients + Deliver best-in-class quality reporting all the data needed + Optimize processes to improve efficiency + Identify and capitalize on upselling or cross-selling opportunities + Oversee knowledge management (training modules, knowledge base) as well as customer reporting (regular steering committees, day to day data management) + Challenge and refine internal processes + Onboarding of new clients with the support of your Account Director### Conditions & Benefits* **Start as soon as possible*** **Attractive package with equity*** Possibility of very fast professional evolution* Flexible remote policy* Regular team events (all-hands, offsite…)## Preferred Experience* Experience in customer support or operational roles* Data-driven mindset with a passion for achieving goals and tackling new challenges* Strong team player and confirmed problem solver* Willingness to get hands-on when required* Fluent English required (Written & spoken) and a second language is a plus### What we offer* A pivote role in our UK team* Competitive salary* Equity package* Flexible remote policy (hybrid, not fully remote)* 30 days holiday + private health cover* MacBook, Wework access, annual team offsites1. Introductory call with a People & Culture team member to present the role and answer your questions.2. Second interview with Callum, Senior Account Director. You will have to prepare a business case for this interview.3. Final interview with Lucas our COO and one other team member## Additional Information* Contract Type: **Full-Time*** Location: **London*** Experience: **> 2 years*** **Occasional remote authorized**
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