Customer Care Associate

Job Description Summary

Job Description

Customer Care Associate

Full Time hpw - Permanent Contract

Location: Edinburgh

Hybrid Working: (post training) We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time.

Start Date - October 2025

The closing date for applications is Wednesday 16th July 2025

At Aegon UK, we are united through a single, clear purpose: Helping people live their best lives.

People are living longer than ever before, and at Aegon UK, we're excited by the opportunities this brings. As a purpose-led business, we're focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter.

Following a period of growth and transformation, we are growing our Customer Care teams in Edinburgh.

We Step Up: As a Customer Care Associate, you're on the front line, the face of our business, helping customers manage their financial wellbeing by answering inbound calls and assisting with the Aegon Platform.

We Tune In: We take responsibility for customer satisfaction by listening to their needs and communicating clearly. We value learning and development, encouraging everyone to improve and excel.

We are a Force For Good: We support customers with pensions, savings, and investments through the Aegon Platform, helping them plan for the future.

Training: No prior financial expertise required. You'll join our Customer Care Training Academy to gain the skills needed to support customers effectively. All you need is a hunger to learn, problem-solving skills, and a passion for customer wellbeing.

Ideal candidates:

• Have experience in customer service (contact centre, face-to-face, retail, hospitality)
• Are good communicators with attention to detail
• Can empathize with customers and work flexibly to meet expectations
• Are familiar with Microsoft Office tools like Outlook, Teams, Word, Excel

Benefits:

• Entry-level salary from £24,570 up to £27,700, depending on experience
• Pay & Progression scheme, with potential to earn up to £33,240
• Non-contributory pension (8%-12%)
• Discretionary annual bonus
• 34 days leave including bank holidays (pro-rated for part-time)
• Private medical cover, life assurance, critical illness cover, parental leave, and lifestyle benefits

Next steps:

Initial assessments via games/tasks, followed by a screening call. Successful candidates will be invited for in-person interview on Thursday 22nd July. Prepare for an engaging and immersive assessment process.

The legal bits: You must have the right to work in the UK. Checks include credit, criminal record, and references.

Equal Opportunity Employer: We welcome applications from all qualified individuals regardless of age, disability, race, religion, gender, sexual orientation, or gender identity. Job ID R20057350

Note: Non-passport holders may need a work permit. Do not include bank details in your application. Apply via the 'Apply now' button.

Created on 16/07/2025 by TN United Kingdom