Overview

Finsbury Food Group is a leading speciality bakery manufacturer. We constantly raise quality and efficiency standards, and build long-term relationships with major multiple retailers and the foodservice channel. We are growing our Customer Care Team and seek a Customer Excellence Coordinator to join the wider Supply Chain Team. This role is based in the UK (Remote Working).

Shift: Monday to Friday
Salary: Competitive + Benefits

What you will actually do

You will assist in the day to day running of the customer care process within the Supply Chain, and you will be the first point of contact for our customers, providing timely, accurate, and effective support to resolve inquiries, issues, and requests. Your goal is to ensure a positive customer experience and maintain high customer satisfaction.

• Provide excellent customer service
• Be the first point of contact for customers for stock/transport queries
• Process orders in a timely manner
• Respond to customer inquiries via phone, email, chat, or social media in a professional and courteous manner
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions
• Data checking
• Communicate effectively with 3rd party suppliers
• Stock checking
• Work to deadlines
• Build strong relationships with other departments within the business
• Keep accurate records and documentation
• Identify opportunities to improve customer service processes and share feedback with the team
• Stay updated on product knowledge, company updates, and industry best practices
• Build strong customer relationships

What we are looking for

• Excellent customer service skills
• Strong IT skills, particularly in Microsoft Office
• Confident telephone manner
• Interpersonal skills: customer relations, clarifying information, giving clear instructions
• Good organisational skills
• Flexibility in a team
• Strong work ethic
• Team player
• Attention to detail
• Problem solving

What’s in it for you

• Enhanced Maternity & Paternity Leave
• Enhanced Pension Scheme
• Death in Service Benefit
• Free Employee Assistance Programme (open to colleagues and their families)
• Retail discounts via Benefits Hub platform
• Company shop at sites (discounted products)
• Refer a Friend Scheme (up to £300 per referral – terms apply)
• Employee Recognition Awards; extensive Learning & Development opportunities (including sponsorships and in-house development)
• Opportunity to be part of a growing organisation

Our vision is to be the leading specialty bakery group in the UK. If this sounds like you, please get in contact to learn more!