Job Description

If you enjoy solving problems and being part of a supportive team, this could be the perfect short-term opportunity for you!

Customer Care Representative

Location: Bath, Somerset, Hybrid working

Position: Full-time (40 hours per week), 3-month fixed-term contract, up to £26,500 DOE plus commission

Note: Applicants must be authorized to work in the UK.

Truespeed is on a mission to bring the South West out of the digital dark ages with ultrafast, full fibre broadband. We’re proud to offer more than just lightning-fast connectivity; we provide exceptional customer care and a personal touch.

The Role

We’re looking for a Customer Care Representative to join our dynamic team on a 3-month FTC. You’ll be the trusted contact for our customers when they need support – helping with broadband installations and resolving issues.

Key Responsibilities

1. Respond to customer queries across email, social media, chat, and phone channels
2. Take ownership of queries from start to resolution, including complaints
3. Book installations and clearly explain the process to customers
4. Contribute to process improvements by sharing feedback and ideas
5. Keep internal systems and knowledge bases up to date
6. Collaborate with team members to ensure consistent customer care
7. Deliver a great experience for every customer – every time!

Benefits

Joining Truespeed means being part of a passionate and growing team with a real purpose.

• Friendly and inclusive team culture
• Training and development opportunities
• Hybrid working options
• Make a difference to communities in the South West

The Ideal Candidate

You’re a people person who loves solving problems and making customers feel valued. You thrive in a fast-paced environment and take pride in your ability to communicate clearly, calmly, and positively.

• Experience in B2C customer service (contact centre, retail, or similar)
• Empathetic, with the ability to connect with a wide range of people
• Confident in handling complaints and seeing them through to resolution
• Curious and always looking to learn and improve
• Excellent listening and communication skills
• Proactive and able to take initiative when challenges arise
• A positive “can-do” attitude and a team-player mindset

Ready to start your next adventure in customer care? We’d love to hear from you!

How to Apply

If you have the skills and experience required, click “apply” today. You will be directed to the company website to submit an application form.

Other suitable skills and experience include Customer Service Advisor, Call Centre Agent, Customer Support Executive, Helpdesk Advisor, Service Desk Representative, Contact Centre Specialist, Client Services Coordinator, Technical Support Agent, Frontline Customer Associate, Customer Experience Consultant.