Overview

Customer Compliance & Assurance Manager role at CUPONING PULICIDAD S.L. – Water Utility Company based in the Yorkshire region of England.

Location: Bradford / Hybrid Working (3 days in the office per week in Bradford). Work type: Permanent, 37 hours per week, Monday to Friday, within 8:00am–6:00pm.

Salary & Benefits

• Salary from £43,003 – £53,754 per annum, depending on experience
• Annual performance-related bonus
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Customer Compliance & Assurance Manager progression plan
• 25 days annual leave plus bank holidays plus an extra wellness day; life assurance cover of 4 times pensionable salary
• Benefits: health cash plan scheme, critical illness insurance, dental insurance, life assurance, flex and partner cover; retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and more

What You’ll Do

• Own Level 1 Compliance across Service Operations, including regulatory compliance and operational legislation
• Develop and maintain the Compliance Framework across Service Operations; develop key reporting and assurance measures
• Support the Complaints Manager and Manager of Compliance & Complaints in regulatory forums and audits
• Lead a team of Compliance Specialists who conduct large-scale audits of processes and adherence
• Represent the business in regulatory forums and ensure 100% compliance where applicable

What Skills & Qualifications You Will Need

• Strong passion to deliver excellent customer experiences; experience in a busy customer service environment
• Proven experience managing people
• Ability to work on own initiative with problem-solving skills
• Understanding of key customer service processes, standards and service protocols
• Excellent IT skills with Excel (pivot tables, basic formulas) and use of company IT systems
• Strong networking and influencing skills; ability to challenge and negotiate
• Can-do attitude and solution-focused approach
• Excellent written and verbal communication; capable of cross-functional liaison
• Experience with coaching and performance improvement; adaptable to change
• Flexible working patterns; interest in work-life balance and potential job-share options

How to Apply

Please apply online and submit an up-to-date CV and covering letter outlining your suitability for the role. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone; adjustments available on request.

Recruitment Process

Closing date: 5th September 2025. Pre-employment checks may include a Basic Disclosure; security vetting may apply depending on role. All roles are subject to medical questionnaire and further medicals when required. No agencies please.

Additional Information

Kelda Group reserve the right to close this position before the published closing date if needed. We encourage applicants to apply promptly.