Overview

Join to apply for the Customer Data Platform Consultant role at Accenture UK & Ireland.

London, Manchester or other UK locations. Consultant (CL9). Practice: Data & AI. Accenture Song accelerates growth and value for our clients through sustained customer relevance, spanning ideation to execution across growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.

Visit us at: https://www.accenture.com/gb-en/about/accenture-song-index

The Data & AI team focuses on data and AI to transform organisations across 40 industries in more than 120 countries, enabling end-to-end business change through data, AI, and evolving capabilities.

Responsibilities

• Deliver implementation and ongoing management of customer data platforms from various vendors.
• Rapidly diagnose and understand the complexities of existing technologies, including CRM, analytics tools, marketing platforms and data warehouses.
• Advise and ensure appropriate integration strategies for clients based on their legacy technology stack.
• Maintain system health, troubleshoot issues, and implement updates as needed.
• Facilitate the collection, integration, and unification of customer data from multiple sources.
• Ensure data accuracy, completeness, and compliance with data governance policies and regulations (e.g., GDPR, CCPA).
• Collaborate with IT and data teams to resolve data discrepancies and maintain data hygiene.
• Develop and manage customer segmentation models and predictive analytics to inform marketing and sales strategies.
• Partner with analytics teams to leverage advanced analytics capabilities.
• Work closely with marketing teams to create personalized, data-driven campaigns.
• Enable real-time customer journey orchestration/personalisation through the CDP.
• Monitor and optimize the effectiveness of customer engagement strategies.

Collaboration and Communication

• Act as the primary liaison between stakeholders to align the CDP's capabilities with business goals on the client’s behalf.
• Proactively identify and mitigate risks related to customer data management.

What we are looking for / Qualifications

• Strong proficiency with customer data platforms (e.g., Segment, Treasure Data, Tealium, Salesforce CDP, Adobe Experience Platform).
• Certification in CDP technologies or related tools.
• Knowledge of machine learning and predictive modelling.
• Appreciation of marketing automation platforms (e.g., HubSpot, Marketo).
• Comfortable operating in matrixed organisations and cross-functional teams.
• Strong understanding of data integration processes, APIs, and database management.
• Experience with analytics tools (e.g., Google Analytics, Tableau, Power BI) and CRM systems.
• Familiarity with data privacy regulations (e.g., GDPR, CCPA) and best practices in data governance.
• Excellent problem-solving, communication, and project management skills.

What’s in it for you

• Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits, including:
• 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
• Family-friendly and flexible work policies.
• Attractive pension plan with financial wellbeing support and resources.
• Private healthcare insurance plan and Mental Wellbeing support.
• Employee Assistance Programme, Career Development and Counselling.
• A range of generous Parental Leave offerings.

Flexibility and mobility are required to deliver this role with time onsite at client sites. Some in-person time for collaboration and learning is expected; the employer will be as flexible as possible to support work/life needs. Accenture is an equal opportunities employer and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital status, sexual orientation or gender identity.

SNGCR01

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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