Call Centre and Customer Service

Hailsham, East Sussex

Permanent

• Job Title: Customer & Digital Specialist (French Speaking)
• Location: Hailsham
• Type: Full-time
• Languages: Fluent French (spoken & written) required; additional Southern European languages are a plus

HRGO Recruitment client is a fast-growing business operating on SAP and expanding reach across Europe. They are looking for reimagining customer service, harnessing technology, automation, and process improvement to deliver best-in-class support. That's where you come in.

Our client is looking for a customer service superstar with a tech mindset, someone who loves solving problems, working with data, and improving systems. This is not a traditional contact centre or telesales role. It's perfect for someone with a technical or analytical background who's ready to roll up their sleeves and help transform how we support customers across all digital platforms.

In this role, you will:

• Work on customer service improvement projects using automation, chatbots, and AI tools
• Help identify and fix root causes of repeat issues to reduce unnecessary customer contact
• Support customer queries with clarity, professionalism, and care, especially in written and spoken French
• Manage sales orders, customer data, and inventory issues while working across departments (logistics, commercial, credit, etc.)
• Contribute to the shift from manual data entry to digitised, streamlined work flows

We would love to hear from you if you have:

• A technical or process improvement background (education or early career)
• Fluency in French and English (Belgian French speakers welcomed!)
• Experience with SAP, CRM systems, spreadsheets, or tools like Power BI
• Strong communication skills and a proactive, problem-solving mindset
• A desire to make things better - not just fix problems, but stop them from happening again

What you will get:

• 23 days holiday
• Bright, open-plan office with coffee and company events
• The chance to shape how a growing business delivers exceptional customer experience
• Annual company events

Please click apply now if you have the required skills and are interested in this position