Customer Experience Advisor
New Yesterday
Join to apply for the Customer Experience Advisor role at Intertron Mobile
5 days ago Be among the first 25 applicants
Join to apply for the Customer Experience Advisor role at Intertron Mobile
- £26,750 - £28,750 per annum, dependent on experience
- Hybrid Working available after probation (3 days in-office per week)
- 24 Days Holiday + Bank Holidays
- Excellent Benefits Package – Discounted Gym Membership, Two Fully Paid Charity/Volunteering Days Per Year, Employee Wellbeing Support + More
- Ongoing Professional Development
- Harrogate Based
- £26,750 - £28,750 per annum, dependent on experience
- Hybrid Working available after probation (3 days in-office per week)
- 24 Days Holiday + Bank Holidays
- Excellent Benefits Package – Discounted Gym Membership, Two Fully Paid Charity/Volunteering Days Per Year, Employee Wellbeing Support + More
- Ongoing Professional Development
THE OPPORTUNITY
Our client is a well-established and fast-growing business with a reputation for helping big-name brands deliver exceptional customer journeys. We are supporting the business in their search for several driven individuals to join their Customer Experience Team.
The successful candidates will have a genuine ability to connect with customers and will be responsible for dealing with and responding to inbound enquiries, with the aim of triaging to the appropriate team.
Responsibilities
This is an evolving role so the responsibilities may increase or decrease in line with business needs, however your key responsibilities will include:
- Responding to all incoming automotive enquiries to qualify leads, establish requirements and progress to the appropriate team (internal or external) if appropriate.
- Appropriately representing the client you're assigned to in all customer-facing communication.
- Building authentic connections with customers, through genuine conversations.
- Logging all communications and outcomes accurately on the CRM system (Salesforce).
- Organising vehicle demonstrations with the relevant automotive retailer when necessary.
- Experience in a customer-facing role preferably within a telephone-based
- Confident communicator with a strong and engaging phone presence.
- Resilient and self-motivated.
- Strong attention to detail with solid admin and process-following skills.
- A forward-thinking and proactive attitude, with a drive to further develop your career.
- Naturally curious and can demonstrate an ability to build strong rapport with customers in this way.
Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
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Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Customer ServiceIndustries
Administrative and Support Services
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#J-18808-Ljbffr- Location:
- Harrogate, England, United Kingdom
- Salary:
- £60,000 - £80,000
- Job Type:
- FullTime
- Category:
- Management & Operations
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