Customer Experience Associate - Remote (UK)

Join to apply for the Customer Experience Associate - Remote (UK) role at Dines

Customer Experience Associate - Remote (UK)

Join to apply for the Customer Experience Associate - Remote (UK) role at Dines

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This range is provided by Dines. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About Us

At Dines, our mission is simple yet powerful: 'To serve those who serve.' We empower hospitality businesses with a cutting-edge POS and payments platform, helping renowned festivals, events, theatres, and restaurants across the UK and Ireland operate seamlessly.

We're more than just a technology provider – we're a trusted partner built on three pillars: Relationships, Service, and Delivery. Our clients love us because we genuinely have their backs, and we take pride in being there when they need us most.

As we continue to grow, we're looking for passionate individuals who share our vision and want to be part of something exciting. If you thrive in a fast-paced, team-driven environment where your work has a direct impact on businesses, we'd love to hear from you.

The Role

We’re looking for a Customer Experience Associate to join our expanding team. This role plays a pivotal part in supporting our partners during the busiest and most exciting times of the year.

You’ll help maintain the high standards our clients expect by delivering top-tier service and supporting the team in running as efficiently as possible. You’ll thrive here if you’re empathetic, resourceful, thrive under pressure, and genuinely enjoy solving problems. Ideally, you’ll have frontline hospitality experience and understand what it’s like to be on the other side of the counter – that insight goes a long way with our customers and their teams.

What You'll Do

Support & Communication

• Respond to partner enquiries over live chat, email and phone
• Deliver helpful, human, and thoughtful support without relying on scripts
• Stay calm and effective during high-pressure periods
  
  

• Assist new hospitality traders in getting started with Dines
• Build and edit menus within the platform
• Support smooth and accurate system setup during onboarding
  
  

• Work closely with the wider Customer Experience and Operations teams
• Collaborate cross-functionally to identify and solve recurring issues
• Share feedback to help improve internal processes and tools
  
  

• Help maintain our excellent response times and service levels
• Proactively troubleshoot issues and ask the right questions to get to the root cause
• Document findings and insights to aid continuous improvement
  
  

• Customer-facing experience, ideally in hospitality – whether that’s front of house, behind the bar, in a kitchen, or at events
• Personable communication style – confident, friendly, and adaptable, without sounding scripted
• Organised and reliable – you stay on top of tasks and don’t need reminding to follow through
• Cool under pressure – when things get busy, you stay focused and keep a level head
• Problem-solving mindset – you ask “why is this happening?” not just “how do I close this ticket?”
• Proactive learner – you’re not afraid to ask questions and are excited to grow week by week
  
  

• Experience in a startup or tech-driven environment
• Familiarity with hospitality POS systems or any of: Slack, HubSpot, ClickUp or AirCall
  
  

• Remote & Flexible: Work from anywhere in the UK and up to 30 days abroad annually.
• Generous Leave: 30 days plus eight public holidays (five of which are flexible).
• Personal Budgets: Invest in your well-being, learning, and workspace.
• Impactful Work: Play a key role in shaping how top hospitality brands succeed.
  
  

• Introductions with People Operations
• Meet your Manager
• Chat with Senior Leadership
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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