Essity B 243.9 (-1.2 SEK) on 30-Jul-2025 17:29

Customer Facing & Order Management Representative (f/m/d)

Join our team at Essity, where we are dedicated to improving well-being through leading hygiene and health solutions. As a Customer Facing & Order Management Representative, you will play a key role in ensuring our customers receive exceptional service and support.

About the role:

We’re looking for a Customer Service Representative to join our team on a temporary contract of up to 12 months .In this role, you will be the primary point of contact for our customers and Sales & Marketing teams. Your responsibilities will include providing timely and effective administrative support, managing customer requests, and collaborating with various teams to enhance the customer experience. We're looking for people who live our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace.

What You Will Do

Serve as the main point of contact for customers and Sales & Marketing teams, aiming for first call resolution.

Process customer orders in SAP in a timely manner, adhering to any specific customer requests and needs.

Manage customer requests and queries in collaboration with sales representatives.

Provide timely and effective administrative support, ensuring superior customer experience.

Proactively manage exception-based tasks to enhance the customer experience.

Interact with service specialists for deeper knowledge and further investigation when needed.

Who You Are

Strong customer focus, dedicated to delivering high levels of customer service and meeting commitments.

Experience in customer service handling complex inquiries; plans work effectively.

Well-organized; able to prioritize workloads; comfortable with ambiguity.

Natural ability to form relationships that add network efficiency.

Familiarity with CRM systems for efficient tracking of customer interactions and orders.

Confident user of Microsoft Packages (Word, Excel, PowerPoint, Outlook, MS Teams).

Previous experience in a Business-to-Business Customer Service environment is advantageous.

Fluent in English - All Applicants are requested to deliver their CV in English language.

What We Can Offer You

At Essity we believe everyone's learning and professional development is unique, so we encourage employees to reach their full potential in a winning culture motivated by a powerful purpose.

Collaborative Inclusive Culture | Empowering Engaged Leaders | Working with a Powerful Purpose | Sustainable Impact | Learning & Growing Career | Supporting Well-being | Sustainable Working Life | Life-changing Innovations