Role

Customer Insight Analyst

Salary

Up to £40,000 (location depending) + benefits

Term

24 month FTC

Location

Manchester or Stratford, London up to 2 days per week hybrid working

Hours

Mon‑Fri 8am‑4pm or 9am‑5pm

This is a great opportunity for an experienced Customer Insight Analyst to join my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London.

Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI?

Responsibilities

• Gathering data
• Analysing data
• Identifying pain points
• Troubleshooting
• Creating reports and dashboards
• Presenting insights
• Making recommendations
• Collaborating with cross‑functional contact centre teams
• Supporting CX initiatives
• Monitoring effectiveness
• Continuous Improvement
• Exploring new data sources
• Refining analysis methods

Qualifications

• Experience working with SQL, Excel and PowerBI is essential

To apply for this Customer Insight Analyst role based in Manchester or Stratford, London, please follow the link to apply.