Overview

Customer Insight & Performance Analyst – Islington. Up to £40,499. Fixed Term Contract until November 2026.

Hyde is looking for a Customer Insight & Performance Analyst to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

Responsibilities

• Collect, analyse, and report performance data against contractual and non-contractual requirements.
• Manage the ongoing collection and reporting of customer satisfaction and feedback data.
• Investigate performance variances, provide insights into underperformance, and recommend improvements.
• Scrutinise data accuracy across subcontractor systems and work with colleagues to resolve data and performance issues.
• Design and deliver quantitative research surveys and reports to support decision-making.

Requirements / Qualifications

• Proven experience in performance analysis and/or customer insight.
• Strong analytical, communication, and stakeholder engagement skills.
• A proactive mindset and passion for using data to improve customer experience.
• The ability to design and interpret research surveys, and present insights clearly to a range of audiences.
• Strong attention to detail and ability to complete reports to the highest levels of accuracy.
• Strong Excel skills and experience of Power BI desirable

Benefits

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.