OverviewEnd Date: Monday 22 September 2025Salary Range: £59,850 - £66,500We support flexible working – see information on flexible working options.Job DetailsJob Title: Customer Journey Manager, Data - Credit Cards PlatformLocation: Chester or ManchesterHours: Full timeWorking Pattern: Hybrid, 40% (or two days) in one of our office hubs mentioned aboveAbout this opportunityThe Customer Journey Manager (CJM) is vital for product development, collaborating with the Product Owner and the wider team to understand, measure, and coordinate Customer Journeys with an emphasis on technology and integration.This role supports the Data team within the Cards Platform. This is a growing team with a remit to support Acquisition and Customer Engagement targets for the Bank. The CJM is responsible for understanding and optimising the end-to-end customer experience, ensuring customer needs are prioritised. They will lead continuous improvement efforts and orchestrate across functional boundaries to guarantee journey efficiency.This role thrives on collaboration with colleagues in Product, Design, and Engineering to ensure the intended user experience and journey design are represented.Key AccountabilitiesPartner with key members of the Credit Card teams and elsewhere to translate business and analytical requirements into GCP data solutions, ensuring they align with our strategic objectivesInsight Integration: Play a leading role in making sense of customer insights and incorporating them into prioritisation and design decisions.Cross-Functional Collaboration: Work closely with various functions such as Data Engineering to ensure data solutions are integrated aligned to business needs.Identifying process improvements: Recognise and address shortcomings in existing processes, systems, and procedures using your analysis and problem-solving skills.Customer Advocacy: Act as a champion for the customer, ensuring their voice is heard in product decisions.Professional development: Develop personal capabilities through formal and informal training opportunities while mentoring others as needed.Supporting team objectives: Respond to individual and team goals, investing in personal performance by improving your own skills and capabilities.Conducting research activities: Support outcomes by carrying out research using existing systems and protocols.Evaluating proposals: Analyse and evaluate the feasibility of sophisticated products/services proposals, making vital adjustments with mentorship from senior colleagues or by leading a specialist team.Support in long-term planning: Partner with experienced teammates to establish and integrate elements of a long-term planning systemWhat will make the differenceDemonstrable experience in product management, with a focus on customer journey mapping and optimisation ideally in a data environment.Strong analytical skills, interpret sophisticated data and translate insights into actionable strategies.Excellent written and verbal communication skills tailored to various audiences.Strong grasp of technology and its utilisation in improving customer experiences.Demonstrated ability to identify and implement process improvements.Capability to work within established data management systems and procedures.Dedication to personal growth and fostering the growth of others.Flexibility: Ability to thrive in a fast-paced, dynamic environment and effectively prioritise tasks.Strong problem-solving abilities with a proactive approach to identifying and addressing challenges.Highly DesirableWorking knowledge of data delivery, GCP technology is advantageousProven experience using Agile/Scrum methodologies and tooling (JIRA/Confluence)Credit Card product and system knowledgeExperience of regulatory change initiatives and governanceDemonstrates a growth learning mindset, open to new experiences to intentionally grow their individual and team Skill.About working for usOur ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual bonus award, subject to Group performanceShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days’ holiday, with bank holidays on topWant to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!At Lloyds Banking Group, we\'re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\'ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\'ll have many opportunities to learn, grow and develop.We keep your data safe. So, we\'ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We\'ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.We\'re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we\u2019re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. #J-18808-Ljbffr