Join to apply for the Customer Journey Manager role at Raven Housing Trust in London, England, United Kingdom. This is a full‑time position (36 hours per week, hybrid with about 2 office days per week).

Base pay range: £42,750 – 45,000 per annum + excellent benefits.

Responsibilities

• Analyzing customer feedback and insight to identify pain points and improvement opportunities
• Continuously assessing and enhancing priority customer journeys
• Designing end‑to‑end experiences using structured methodologies
• Building business cases to support decision‑making
• Collaborating with internal teams and external partners to influence experience design
• Tracking and evaluating improvements based on agreed success metrics

Qualifications

• Experience in Customer Journey Mapping and Service Design
• Strong analytical and problem‑solving skills
• Project management capability with a focus on measurable outcomes
• Excellent stakeholder engagement and influencing skills
• Knowledge of customer experience assessment methodologies

Benefits

• Competitive salaries with annual pay review
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Voucher‑based recognition scheme

DBS clearance will be required for this role.

Vacancy Close Date: 31st December 2025

Raven is focused on creating a diverse and inclusive workplace. We encourage applications from all candidates, including minority ethnicities, the LGBTQ+ community, people with disabilities and long‑term health conditions, neurodivergent people, parents, carers, and people from lower socio‑economic backgrounds.

We will consider applications for part‑time working and job sharing; please include this information in your application.