Are you a proactive team player with a positive attitude and a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and want to be part of a company that champions innovation, inclusivity, and personal growth? If so, we’d love to hear from you!

About the Role

We’re looking for a Customer Legal Administrator with strong administrative skills and a confident communication style. You’ll be the first point of contact for new and existing clients, helping them navigate their legal journey with clarity and care. This is a fantastic opportunity to join a dynamic team and make a real impact in people’s lives. This role follows our hybrid working model: Working between the hours: 8:00am – 5:00pm on a 35 hour contract.

Key Responsibilities

• Serve as the first point of contact for new clients and external partners
• Understand client needs and deliver outstanding customer service
• Manage enquiries and case updates using bespoke databases
• Handle multiple inboxes and prioritise tasks effectively

About You

• Professional and confident telephone manner
• Excellent written and verbal communication skills
• Strong organisational and time-management abilities
• Able to compose clear, well-structured emails tailored to client needs
• Comfortable using Microsoft Office and managing digital correspondence

What We Offer

• Hybrid working
• 25 days holiday plus option to purchase 5 extra days
• Pension scheme
• Health cash plan
• Life assurance
• Income protection insurance
• Cycle to work scheme
• Eyecare vouchers
• Career development support within an award-winning law firm

Interested? Apply today and become part of a team that’s transforming legal services for the better. Please note: Vacancies may close early depending on application volume.