Date: 15 Sept 2025Location: Edinburgh, GBCompany: Royal London GroupContract Type: PermanentLocation: Edinburgh or Alderley ParkWorking style: Hybrid 50% home/office basedWe are currently looking for a Customer & Market Intelligence Consultant to join the Insight team, based out of either our Edinburgh or Alderley Park office.You will contribute to the success of the team through creating and providing customer and market intelligence data across the Royal London group, ensuring impacts of any changes in customer behaviour and markets are identified and communicated effectively.You will be looking for candidates who can investigate and uncover new information and new opportunities, creating entirely new reports and making recommendations to influence real change.About the roleReview and analyse internal and external data and identify any impacts to Royal London then make recommendations on next steps requiredIdentify trends in customer data and translate analysis into clear insights that can be communicated to stakeholdersIdentify and communicate opportunities for Royal London to better support customers, advisers and employersSupport the delivery of new developments by providing customer and market intelligence to support the Customer Life stages as requiredAbout youKnowledge and understanding of the financial services industry, particularly pensions and savings, and the legislative frameworkGood knowledge and understanding of the commercial environment facing product providersStrong understanding of insight tools and techniques including Power BI/Tableau/ExcelGood communication skills with an ability to build relationships with key business functionsA logical approach to problem solvingAbout Royal LondonWe’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.OurPeople Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.We’ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here -Our BenefitsInclusion, diversity and belongingWe’re anInclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background. #J-18808-Ljbffr