Overview

Join to apply for the Customer Onboarding Manager role at Dash Social.

As an Onboarding Manager on our Customer Success team, you will guide prospects and new customers through their onboarding journey with Dash Social. During their first 30-90 days (on average), you'll act as their trusted advisor, proving our value, driving product adoption, and ensuring they're set up for long-term success.

You'll collaborate closely with Account Executives, Account Managers, Product, and Product Marketing teams to deliver a seamless onboarding experience, uncover expansion opportunities, and help customers achieve their business goals using Dash Social.

This is a hybrid position that requires a minimum of three days per week in our London office.

Responsibilities

• Lead new customers through a structured 30-90 day onboarding program, driving usage, adoption, and overall ROI.
• Deliver engaging and efficient product training, feature demos, and workshops tailored to each customer's needs.
• Understand each customer's unique goals and align onboarding activities to ensure success.
• Act as the primary point of contact for all platform-related inquiries during onboarding.
• Identify and surface growth opportunities during onboarding and trial phases.

Internal Collaboration and Feedback

• Monitor customer usage and workflows via Mixpanel and Looker; share insights to drive adoption and determine when the client is ready to graduate from the onboarding phase.
• Track and communicate product issues, customer questions, and trends.
• Provide clear, actionable feedback to Product and Product Marketing teams.
• Collaborate with fellow Onboarding Managers to ensure consistency and excellence in the onboarding experience.

Desired Skills and Experience

• 2-4 years of experience in SaaS, customer-facing, or onboarding roles.
• Strong technical aptitude and the ability to quickly learn complex software.
• A confident self-starter with excellent organizational skills and attention to detail.
• Exceptional communication and presentation skills - you know how to build trust with customers.
• Comfortable working cross-functionally and adapting to a fast-paced, evolving environment.
• Growth-minded, proactive, and motivated to learn new skills.
• Experience leading virtual meetings and trainings is required.
• Familiarity with the European business market is considered an asset.

Don't meet every qualification? Research shows that equity-deserving groups like women and people of colour are 20% less likely to apply to jobs unless they are 100% qualified. Dash Social is committed to diversity, equity, and inclusion by representing the diverse communities we serve. Our culture values differences and ensures that every current and prospective team member has equitable access to opportunities to succeed. If you are interested and excited about this role but your qualifications don't match up perfectly, we encourage you to still apply. You may be the best candidate for this role.

About Dash Social

Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash Social enables brands to create content that entertains, engages and drives consistent business results. To discover how Dash Social is empowering brands to outsmart social, visit dashsocial.com.

Work With Us

At Dash Social, we strive to build great solutions that solve real problems for marketers and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, collaboration and support among the team is what propels us forward.

Dash Social would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the company's long-term success. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product and work environment.

Dash Social's hiring practices and company culture does not condone discrimination based on race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Employee Benefits

At Dash Social, our team is our competitive advantage. We are committed to supporting one another and work hard to ensure everyone has the support they need. In addition to a competitive compensation package as well as health and dental benefits for you and your family, you can also expect:

• Vacation, personal days and sick time
• Pension Plan
• Quarterly wellness benefit
• Donation matching program
• Parental leave top-up plan
• Work-from-home benefit
• Flexible working hours and location
• Departmental and team-wide bonding activities

Seniorit y level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Software Development

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