Customer Operations Executive (9 month FTC), London

Client:

Funding Circle

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

fe6da78762b2

Job Views:

3

Posted:

14.07.2025

Expiry Date:

28.08.2025

Job Description:

Customer Operations Executive (9 month FTC)
We are looking for a Customer Operations Executive in our Service team.
This role sits within the Operations team umbrella and forms part of our Service team. They are the face of Funding Circle and work passionately to make sure our previous Investors have an incredible experience in winding down their accounts and accessing any documentation and servicing their needs.

Who are we?
We're Funding Circle. We back small businesses to succeed.
At Funding Circle, we believe the world needs small businesses. That's why we've made it our mission to help them get the finance they need to grow.
With more than a decade of expertise under our belt, we've built a game-changer of a platform with cutting-edge data and technology that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.
We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle-free processes to deliver an unbeatable customer experience.
The role
In the Service team, you will assist and help investors with queries about their investments. This role is to provide customer support to investors who invested through the Funding Circle platform in loans to SME businesses.
As a Service Support Executive supporting the Sales and Operations Channels, you will embody one of our most important selling points: delivering customer value that drives customer satisfaction.
Your responsibilities include:

• Dealing with inbound enquiries via telephone or email, answering investors' questions/queries.
• Requesting information from investors either by email or telephone.
• Updating the Zendesk CRM system and customer files with all relevant information to maintain a clear audit trail.
• Developing strong working relationships with 3rd party suppliers and internal departments.
• Supporting direct business reporting by keeping information accurate and updated.
• Proactively problem solving, identifying, and confidently mitigating risks, issues, or control weaknesses in your daily tasks.

What we're looking for:

• Driven to succeed both individually and as part of a team.
• Dynamic and KPI-driven with the ability to work well under pressure.
• Proficient at multitasking with strong time management skills.
• Transparent communication with customers, both positive and negative.
• Adaptable and willing to provide feedback on products and customer sentiment to support future improvements.

At Funding Circle, we are committed to building diverse teams. Please apply even if your experience doesn't perfectly match the requirements.

Why join us?
At Funding Circle, we celebrate and support diversity. We're proud to be an equal-opportunity employer. We offer hybrid working in our London office three times a week, with a modern workspace, coffee, and subsidized lunches.
Our employee proposition focuses on Health, Wealth, Development, and Lifestyle, providing comprehensive benefits and support to help you thrive both professionally and personally.

Ready to make a difference? We'd love to hear from you.

Job ID: o5BLvfwG

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Created on 14/07/2025 by TN United Kingdom