Customer Operations Executive

This role is part of our Customer Operations team at Funding Circle, where we are committed to providing small businesses with the funding they need to grow. We believe in supporting small businesses through innovative technology and human support, ensuring a fast and seamless experience for our customers.

Role Overview

As a Customer Operations Executive, you will assist small business owners with funding inquiries, providing excellent customer service via email and phone. Your responsibilities include:

1. Handling inbound inquiries and answering borrower questions.
2. Requesting information from borrowers.
3. Updating the Salesforce CRM system with relevant information.
4. Building relationships with third-party suppliers and internal departments.
5. Supporting business reporting with accurate data.
6. Proactively solving problems and mitigating risks in daily operations.

Qualifications

• Driven to succeed individually and as part of a team.
• Ability to work under pressure in a KPI-driven environment.
• Strong multitasking and time management skills.
• Transparent communication with customers, both positive and negative.
• Receptive to feedback and adaptable to change.

Funding Circle values diversity and welcomes applications from all backgrounds, even if your experience doesn't perfectly match the requirements.

Why Join Us?

We offer a hybrid working model in our London office, fostering collaboration and flexibility. Our benefits include comprehensive health coverage, financial planning tools, professional development allowances, and lifestyle perks such as discounts and wellness programs. We also support parental leave and other family-friendly policies.

If you're ready to make a difference and help small businesses succeed, we look forward to your application.