Customer Operations Executive – Funding Circle UK

Description: This role sits within the Operations team and forms part of the Customer Operations team. They are the face of Funding Circle and work to ensure small businesses have an excellent experience in obtaining funding.

Overview

We’re Funding Circle. We back small businesses to succeed. Our mission is to help small businesses get the finance they need to grow. We offer a fast, human, and supportive customer experience as we connect borrowers with Funding Circle products.

Responsibilities

• Deal with inbound enquiries via telephone or email and answer borrowers’ questions.
• Request information from borrowers by email or telephone.
• Update the Salesforce CRM system with relevant information so that loan applications move from application to offer.
• Develop strong working relationships with third-party suppliers and Funding Circle internal departments.
• Support Direct business reporting by keeping information accurate and updated.
• Proactively problem solve and mitigate risks, issues or control weaknesses in day-to-day activities.

What we’re looking for (Qualifications and attributes)

• Driven to succeed both individually and as part of a team.
• Dynamic and KPI driven with the ability to work well under pressure.
• Natural at multitasking with strong time management skills.
• Transparent communication with customers, both positive and negative.
• Adaptable and able to provide feedback on products and customer sentiment to aid future improvements.

Why join Funding Circle

We are committed to building diverse teams and welcome applicants whose past experience may not align perfectly with the requirements. We offer flexible, hybrid working with a London-based office presence three days a week and a supportive Circler proposition focused on Health, Wealth, Development, and Lifestyle.

Benefits and perks (highlights)

• Flexible benefit allowance to tailor benefits to you and your family’s needs.
• Private medical and dental insurance, health plans, eyecare, wellbeing and GP access.
• Wealth benefits including life assurance, income protection, critical illness cover, share schemes, and discounts.
• Dedicated annual learning and development allowance and access to internal learning resources.
• Lifestyle benefits including electric car and cycle-to-work schemes, season ticket loans, and more.

Other information

We have award-winning parental leave policies and ongoing commitments to employee wellbeing and career development. Ready to make a difference? We’d love to hear from you.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Business Development and Sales

London, England, United Kingdom