Customer Relationship Lead

Join to apply for the Customer Relationship Lead role at Incora. Our Incora Story is really taking off – we’d love you to join us for the journey. We are currently seeking a motivated customer relationship professional to join us as a Customer Relationship Lead (Derby/Hybrid).

As the leading supply chain solutions business in the aerospace industry, customers are at the heart of our business.

As a Customer Relationship Lead you will be a people person, able to communicate and influence at all levels providing first‑class service to internal and external stakeholders. You will be the voice of Incora, providing first‑class customer service whilst ensuring the customer needs are understood and managed within our organisation. This role places you at the forefront of customer engagement, working closely with a globally recognised and prestigious brand to deliver exceptional service and strategic partnership. You will be the person managing escalations and issues to ensure service levels are maintained for our valued customer.

About You

You will be a solution‑focused problem solver, resilient; able to build, develop and maintain strong working relationships at all levels. You will be a self‑starter, able to work on your own initiative. We are looking for individuals with a solid customer service background with experience of managing large customers and an understanding of supply chain. Experience working with MRP/ERP systems would be advantageous. Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

Courage – Take ownership for issues and problems.

• Collaboration – Share knowledge and experience with others.
• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
• Community – We value our world and everyone who shares it.

In return we will offer the things that matter

• Starting salary between £30,000 to £36,500 dependent on experience.
• Every employee is eligible for one of our incentive programs.
• Holiday benefits: 25 days holiday plus 8 bank holidays with a holiday buying scheme up to 5 additional days.
• Flexible working and family‑friendly policies and practices.
• Company pension scheme including four times salary life cover.
• Health cash plans to help you stay well.
• Sustainability initiatives, including a Green Travel Allowance for employees who use green transport.
• A generous discount portal exclusively for Incora employees.
• Career development opportunities to help your career take off and become part of the Incora Story.

Diversity & Inclusion

We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation. At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone’s needs. If you require any reasonable adjustments during the recruitment process, please don’t hesitate to reach out to any member of the Talent Acquisition Team.

Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission‑critical solutions that improve our world. We exist to enable the mission critical.

Incora policy: we run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incora requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of the Talent Acquisition Team or Hiring Manager for a particular role.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Other
• Transportation, Logistics, Supply Chain and Storage