Customer Relationship Management Executive

Customer Relationship Management Executive

This range is provided by In Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from In Digital

We’re In Digital, a thriving digital growth agency based in Covent Garden and ranked as one of the best places to work in the UK – and we’re currently seeking a CRM Executive to join our brilliant team of marketers!

A bit more about the role:

As a CRM Executive at In Digital, you will be responsible for executing our clients' customer marketing strategies with precision and effectiveness.

You will have the opportunity to work with multiple clients simultaneously, offering a diverse and stimulating work environment. Your role will encompass a blend of remote work, client-site visits, and collaborative work at our office in Covent Garden, ensuring that each day brings exciting new experiences and challenges.

This role is ideal for individuals early in their careers who are eager to broaden their skillset and gain exposure to a wide range of industries. This role offers constant growth, learning, and the opportunity to make a significant impact on our clients' success.

What will you do?

You will be responsible for delivering client projects. This work varies but could include:

• Managing day-to-day operations of email marketing campaigns, including audience segmentation, building automated programs, implementing dynamic content, and running A/B tests.
• Managing day-to-day operations of customer marketing campaigns across channels such as Push and SMS.
• Assisting the project lead in developing comprehensive CRM strategies for our clients, aligning with their business goals and objectives.
• Providing support to colleagues and client teams during the migration and implementation of new platforms and tools, ensuring a smooth transition and optimal functionality.
• Troubleshooting and resolving basic platform or data issues that may arise during campaign execution or system usage.
• Analysing campaign performance metrics, drawing meaningful insights, and providing actionable recommendations to optimise future campaigns.
• Supporting customer behaviour analysis and reporting efforts, identifying trends and opportunities.
• Creating and maintaining comprehensive documentation of complex marketing automations.

What do you need to be successful in this role?

• Strong analytical skills with experience with an analytics or BI tool such as Google Analytics, Adobe Analytics, Looker, Tableau.
• Proficient in using a CRM platform such as Braze, Klaviyo, Salesforce, Oracle, Emarsys, MailChimp, Campaign Monitor, Customer.io or HubSpot would be beneficial. You do not need prior experience with these if you feel comfortable picking up new skills.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Are process driven and organised with a great attention to detail.
• Excellent communication skills, written and verbal, with a natural ability to connect with people at all levels.
• A can-do attitude with willingness to get on with the job and make great things happen.

Why work for In Digital?

• A certified Great Place to Work, recognised as one of the UK's Best Workplaces for Wellbeing 2024
• Best of both worlds: work in blue-chip companies’ marketing teams and in a fast-growth agency at the same time
• Covent Garden office with a private bar, great coffee and an array of restaurants in the vicinity
• Rewarding work with great opportunities for development and progression
• Flexible working with working-from-abroad
• Regular team lunches and social events
• Subsidised gym & sports memberships
• A competitive salary with twice yearly bonus

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  Marketing Services and Advertising Services

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