About the Company

Save the Children UK is dedicated to ensuring every child has a bright future. We work across the UK and globally to provide children with health, education, and protection. In times of crisis, we respond quickly and stay until children’s needs are fully addressed. Our commitment is to amplify children’s voices and deliver lasting impact, reaching even the most vulnerable.

About the Role

As CRM Lead, you will play a key role in maximizing the value of our newly implemented Salesforce CRM system. Leading a team of product, data, and engineering experts, you will improve supporter and fundraising journeys, enhance system processes, maintain data quality, and ensure operational excellence.

Key Responsibilities:

• Develop and manage a clear CRM strategy aligned with supporter needs and organizational objectives.
• Lead a high-performing, collaborative team across multiple projects and workstreams.
• Ensure the Salesforce platform remains reliable, scalable, and user-friendly, with continuous optimization.
• Champion data quality, governance, and compliance to support effective reporting and decision-making.
• Build strong stakeholder relationships and manage third-party suppliers to maximize value and delivery.
• Monitor and report on CRM KPIs to demonstrate system impact and drive supporter engagement and income growth.

Qualifications and Experience:

• 3 to 5 years of experience in CRM delivery and development, including Salesforce and CRM-related technologies.
• Strong understanding of data management, integration, and automation best practices.
• Excellent stakeholder engagement skills with the ability to influence senior non-technical colleagues.
• Experience working with cross-functional teams to deliver operational improvements and agile product delivery.
• Familiarity with third-party tools such as Findock, and payment/marketing platforms.
• Adaptable, collaborative mindset capable of thriving in a fast-paced, evolving environment.
• Commitment to the vision, mission, and values of Save the Children.

Additional Details:

• Early application is encouraged as the vacancy may close before the deadline due to high demand, ensuring an efficient candidate experience.
• The majority of work can be performed remotely within the UK, with occasional visits (2-4 days per month or 6-8 days per quarter) to the London office required for collaboration and relationship building. Travel expenses to the office are not reimbursed.
• Flexible working options will be considered during the interview process.

For a detailed job description, kindly refer to the official website linked below: