Customer Relationship Management Manager (FTC)

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Customer Relationship Management Manager (FTC)

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Join to apply for the Customer Relationship Management Manager (FTC) role at Omaze UK

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• Reports to: Senior CRM Manager
• Office Policy: 3 days in person, 2 days at home each week

Who We Are:

As one of the fastest growing companies in the UK, we’ve redefined how a for-profit business makes a meaningful social impact. As the first to scale in the UK and reach profitability, Omaze has also raised over £80 million for charities and created close to 40 millionaires through its life changing house and prize draws. In addition to working with beloved charities such as British Heart Foundation, Comic Relief, Alzheimer’s Research UK, RSPCA, we’ve also partnered with exceptional celebrity ambassadors including David Beckham, Brian Cox and more. Omaze is building a business and culture committed to growth and creating significant social impact on a global scale.

Head to Omaze.co.uk to learn more about our mission.

Why You’ll Love Working at Omaze:

• Growth: Omaze is one of the fastest-growing companies in the world.
• Impact: Join a team of world changers dedicated to creating a ripple effect of good.
• Pioneering: Be part of something no one has done before.
• Culture: We work hard, grow together, and spread joy along the way.

About The Job

We’re seeking a technically minded CRM Manager to join our growing team. Reporting to the Senior CRM Manager, you’ll take the lead on enhancing our processes, integrating cutting-edge AI capabilities, and driving smarter, more impactful customer experiences by getting the best out of our current and new marketing tech stack.

You’ll bring hands-on ESP/CRM expertise, a proactive mindset, and a collaborative spirit to help shape and scale the CRM function in the growth team.

What You’ll Be Doing

ESP & Technical Operations

• Own and optimise CRM processes to drive efficiency without compromising impact. Continuously assess campaign execution methods, and tooling to streamline operations, reduce manual effort, and maximize output.
• Lead on implementation of AI and automation across CRM campaigns and operations by identifying opportunities where we can enhance efficiency, engagement, and performance.
• Lead the technical setup and execution of campaigns within the ESP, including dynamic content, personalisation, A/B testing, and automations.
• Be proactive in troubleshooting issues related to data integrations, segmentation logic, and the impact on campaign performance.

Campaign Planning & Execution

• Support the Senior CRM Manager in end-to-end campaign planning, from briefing and segmentation through to deployment and reporting.
• Build and deploy multi-channel CRM campaigns (email, push, SMS) using our ESP platform, Klaviyo
• Work closely with the dev and analytics teams to ensure accurate audience segmentation and targeting.
• Help define customer journeys and trigger-based communications to improve engagement and retention.
• 5+ years of hands-on CRM/ESP experience (Klaviyo, Braze, Optimove, Bloomreach, etc.).
• Proven experience building and deploying CRM campaigns across email, push, and SMS.
• Strong understanding of segmentation, personalisation, and campaign logic.
• Familiarity with HTML for email, and QA best practices across devices and platforms.
• Experience working in a cross-functional environment.
• Bonus: Experience with AI/automation and dynamic content platforms like Movable Ink

What We’re Looking For

• A detail-oriented executor with a passion for CRM and customer engagement.
• Comfortable juggling multiple campaigns and deadlines with precision.

We actively seek out diversity of thought and experience to drive innovation. We welcome all backgrounds, identities, and perspectives and work hard to ensure that every Omaze employee can bring their authentic self to work at all times.

What’s In It For You

• Generous stock options scheme
• 30 days annual leave PLUS Bank Holidays
• Annual office closure between Christmas Day and New Year’s Day
• Private medical and dental insurance
• 9% employer pension contributions, when you contribute at least 2%
• £1,200 learning and development budget each year to use on training courses, conferences and professional memberships
• Personal equipment budget to work from home
• Enhanced family leave policies
• Life assurance of 4x your salary

Our hiring process may vary between roles, particularly for technical roles where we may incorporate a technical skills/based interview, but as standard you’ll have:

• Screening call with one of our in-house Talent Leads
• First stage interview with the Hiring Manager
• On-site second stage interview with key stakeholders - this could be other managers, peers or Senior team members.
• Final stage interview with one of our Execs.

On average, our hiring process takes around 2-3 weeks after your initial screening call.

We hire on a rolling basis, so we’ll close the role when we either a) have enough applications to process or b) have hired someone exceptional to fill the position. You’ll hear from us throughout the process, but if you’ve got any questions, please reach out to us at talent@omaze.com.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

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  Marketing

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