Customer Relationship Management Specialist

We are working with a leading global brand that connects millions of customers with the services they love. This is a 4-month contract role where you’ll make a measurable impact on customer engagement, campaign optimisation, and retention strategy, in a data-driven environment. Location: London Area, United Kingdom.

The CRM Specialist will deliver and optimise multi-channel CRM campaigns, working across Salesforce Marketing Cloud and Braze. You’ll test, analyse, and refine activity, while supporting strategic projects that shape customer retention and loyalty.

Role Highlights

• Build and deploy sophisticated CRM campaigns across SFMC and Braze


• Manage campaign reporting, spotting trends and providing optimisation insights


• Collaborate with senior stakeholders to align CRM with business priorities


• Contribute to customer retention and voucher marketing strategies


• Support test-and-learn projects to enhance campaign performance

You Will Need

• 3–4 years’ experience in a CRM-focused role


• Hands-on expertise with Salesforce Marketing Cloud and/or Braze


• Proven ability to segment and build advanced customer audiences


• Strong analytical skills to translate data into actionable insights


• Confidence managing stakeholders and juggling multiple priorities

Why You’ll Love It

• Hybrid working: 1–2 days in a central London office


• Exposure to strategic CRM projects and retention planning


• Work with cutting-edge martech platforms on high-volume campaigns


• Join a forward-thinking marketing team with real scope to learn and grow

Apply today to take your CRM expertise to the next level with an innovative employer that values equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Job Details

• Seniority level: Mid-Senior level


• Employment type: Contract


• Job function: Marketing


• Industries: Retail and Food and Beverage Services