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Job Title: Customer Relationship Manager

Salary:£30,000 - £35,000

Duration: Permanent

Hours: Full Time

Location: Henley in Arden/Hybrid

Role Purpose

In this role, youll be at the forefront of building strong, lasting connections with customers through a mix of digital communication, phone and in person meetings (approx. 30% field-based). Youll take ownership of customer base in UK and Ireland, driving revenue growth through structured relationship management and targeted commercial activity.

With a focus on delivering a seamless service and identifying opportunities to expand accounts, you'll play a key role in supporting customer retention and development.

Key Duties

• Act as the primary contact for a set group of clients, engaging mainly through digital platforms and telephone communication, while also conducting regular face to face visits to strengthen engagement and trust
• Understand client needs through strategic conversations and deliver tailored advice on products and services
• Identify commercial opportunities within your accounts through thoughtful cross sell and upsell strategies
• Deliver product and service presentations to support the sales process through to successful close
• Share insights and feedback from customer interactions with internal teams to support product and service development
• Keep accurate and up to date logs of customer activity and touchpoints within the CRM system
• Play a role in forecasting and pipeline planning
• Assist in profiling customers and gathering market intelligence to support segmentation and targeted Collaborate with the Sales Manager to ensure a smooth handover and onboarding process for new customers
• Monitor and manage the processing of customer orders, ensuring timelines are met and expectations are exceeded
• Anticipate stock demands and coordinate with third party warehousing partners to maintain appropriate inventory levels
• Provide administrative and coordination support to the wider sales team, including assistance with product claims and resolution of defects
  
  

• Proven ability to manage customer relationships with a service led, sales focused approach
• Excellent communication and interpersonal skills across digital, phone and face to face interactions
• Highly organised, with strong time management and diary coordination abilities
• Proactive and self-motivated, comfortable working independently and taking initiative
• Strong attention to detail with a structured and disciplined approach to customer engagement
• Collaborative team player with a hands on mentality and a focus on delivering results
• Able to identify and act on growth and development opportunities within existing accounts
• Willingness to travel regularly, including visits within the UK and to Ireland as required
• Must hold a valid passport and a full, clean UK driving licence with your own car
• Experience within the construction or engineering sectors is advantageous but not essential full training will be provided
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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