Join to apply for the Customer Sales Advisor - Registrations role at Domestic & General

Salary: £24,500 per year plus OTE £7,800 per annum

Contract: Permanent, full time, 37.5 hours per week with a rotating weekly shift pattern

Location: Nottingham (Hybrid & Remote options)

Start: 6 October 2025

Domestic and General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually while being a proud partner to leading manufacturers and retail brands across the globe. For consecutive years we have been recognised as a “Great place to Work”.

If you thrive in a fast-paced environment and enjoy connecting with people, you’ll fit right in as a Customer Sales Advisor. The role is fast-paced, high-energy, and requires resilience, adaptability and a customer-first mindset.

Responsibilities

• Self-driven in a sales environment, achieving correct customer sales outcomes in line with FCA requirements.
• Empathetic and active listener, understanding customer needs to recommend suitable products and build trust.
• Resilient and adaptable in a high-pressure, evolving regulatory environment; maintain composure and continuously improve.
• Curious with a growth mindset; learn about new products, compliance updates and client perspectives.
• Clear communicator; explain products transparently and avoid jargon or misleading language.
• Independent; able to work autonomously in a home-based position.

What you will contribute

In the role of an inbound sales advisor, you will engage with customers seeking to register their appliances. Your day includes using our automatic call distributor to receive inbound calls, building rapport, understanding customer needs, and guiding them through the registration process to ensure they feel valued and supported.

You may work remotely (from home) or on a hybrid basis with some days in the office. You will be part of a supportive team that recognises and appreciates your contributions, offering meaningful opportunities to make a positive impact on customers’ lives.

This position offers a competitive salary and opportunities for career progression in sales and customer service within a supportive environment that encourages development.

Shift Pattern

Your shifts rotate between core opening hours of 8am–8pm (Monday–Sunday). You will work 37.5 hours per week with two 15-minute breaks and a full hour for lunch. Broadband access is required; equipment will be provided.

What’s Next?

At D&G we provide tools to support a fulfilling career. Training includes eLearning, facilitator-led sessions, Role Reality sessions, and practical exercises during the onboarding period to ensure you understand what is required to succeed.

Benefits

• Starting salary of £24,500.
• Average bonus earnings of £7,800 per annum through sales performance and service quality.
• Internal mobility and leadership development programmes.
• Hybrid working options, Health Cash Plan, instant discounts, salary finance tools, electric vehicle leasing and long service awards.

Process

• Apply on Workday
• 15-minute screening with Talent Acquisition
• Online Virtual Assessment
• Microsoft Teams interview and call listening exercise
• Job offer and employment screening checks
• IT equipment delivery and day-1 setup call

Please note that this remote role is available only to candidates based in mainland UK.

Equal Opportunity

Domestic & General are an equal opportunities employer. We treat all applications fairly regardless of gender, colour, ethnicity, religion, disability, age, sexual orientation, gender reassignment, or marital/family status. We include thorough referencing, which includes credit and criminal record checks.