Customer Service Administrator

About us

We are Vantify. Through our unique compliance ecosystem, we deliver integrated platforms that enhance visibility, increase productivity, and minimise risk. Trusted by leading organisations like Ambassador Theatre Group, CompassRock and CEG, our integrated products cover every aspect of compliance, from risk assessments to supply chain management. When everything works together, you can spend more time on other things that matter to your business. That’s why our products have been designed to integrate with each other, helping you save time, maximise performance and maintain compliance.

About the role

Join our vibrant team of Customer Service Administrators and be part of a dynamic operation providing top-tier customer service to over 10,000 properties across the UK using cutting-edge cloud-based software! This role is packed with variety, where no two days are the same. You’ll be at the heart of it all, handling calls and emails from both residential and commercial properties, working alongside tenants, landlords, facilities managers and engineers to solve problems quickly and efficiently. Your ability to think on your feet and provide exceptional solutions will make you a key player in delivering outstanding customer experiences. With our service running 24/7, 365 days a year, you’ll be part of a team that’s always ready to go the extra mile for our customers!

What you’ll be getting up to

• Logging issues and quote requests into our Internal System, offering reassurance and support every step of the way.
• Building strong relationships with customers in the field
• Keeping customers informed about progress, updates and what’s happening every step of the way. No one likes being left in the dark, so you’ll make sure they always know what’s going on!
• Dealing with queries and chasing updates, providing quick answers and follow-ups when needed.
• Supporting your colleagues when things get busy, sharing the load and making sure we all hit our targets together
• Providing unforgettable customer service that leaves a lasting impression, so customers will remember your name every time they call and expect nothing less than amazing service.
• Problem-solving every day, thinking outside the box to provide solutions that make customers’ lives easier.
• Hitting Service Centre KPIs and smashing targets, helping us show what we’re made of!
• Taking ownership of customer feedback, using it to continuously improve service and elevate the customer experience.
• Staying up to date with the latest product offerings, services and processes, so you're always ready to offer the best solutions to customers.
• No two days are the same – one moment you could be on a call, the next you're handling emails, participating in a TikTok (only if you are willing to participate!), or listening to our employees and giving them the chance to share their thoughts and feedback to continuously improve our service.

What we're looking for

The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focusing on solutions. We listen to understand client needs, delivering expert guidance and a high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focusing on innovation.

In order to excel in this role you need…

• Previous customer service experience
• Experience in an office or contact centre environment (bonus points!)
• A good understanding of facilities management (or the willingness to learn!)
• Top notch communication skills (both written and verbal)
• The ability to stay cool when things get busy and fast-paced
• Strong attention to detail
• A creative problem-solver who thinks outside the box
• Calm and composed under pressure, especially in urgent situations
• Proficient computer skills, including Word and Excel

Why join us?

We put people first—whether it’s our customers or our colleagues. When you join us, you’ll be part of a supportive team that values collaboration, innovation, and professional growth. We’ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.

Our benefits

We aim to support our colleagues both professionally and personally. Here’s a snapshot of what we offer:

• Salary: £24,570 per annum
• Location: Office Based initially in St Ives, Cambridgeshire, with hybrid working after successfully passing probation
• Working Pattern: You’ll work on a fixed shift pattern, including at least one weekend day. Shifts alternate between early and late, with the following hours: Week 1: 07:30 – 15:30, Week 2: 10:30 – 19:30
• Annual Leave: 25 days holiday in addition to usual bank holidays.
• Wellbeing – Health cash plan, gym discounts, cycle to work scheme and an enhanced employee assistance programme
• Financial – salary sacrifice pension scheme and exclusive shopping discounts
• Family – we enhance statutory entitlements for family leave policies
• Community – volunteer days and religious holiday swaps
• Social – we host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
• Development – we’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library