Overview

Join to apply for the Customer Service Advisor - Insurance role at Ventrica.

This range is provided by Ventrica. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Note: This position is described as a fixed term contract until 31/12/2025.

What you will be responsible for

• Answering calls and asking relevant questions to connect customers with the appropriate insurance brokers.
• Selling the value and benefits of the BIBA portfolio to both new and existing customers, ensuring they understand their options.
• Displaying excellent customer service and negotiation skills to maximize the potential of each call and build trust with customers.
• Embracing the challenge of handling customer queries and objections, maintaining a solution-focused and empathetic approach.
• Accurately logging all call outcomes, ensuring precise and timely data entry.

What you’ll bring to the table

• A genuine passion for delivering exceptional customer service with an empathetic, customer-first approach.
• Boldness in your ability to handle a variety of customer inquiries, confidently resolving challenges and finding the best solutions.
• Strong written and verbal communication skills, enabling you to build trust and communicate effectively with customers.
• Experience working in a customer-facing environment, particularly within the insurance or customer service industry.
• Confidence with IT systems and the ability to navigate customer service software.
• Flexibility, professionalism, and the drive to learn and grow in a dynamic environment.
• A self-motivated mindset, capable of managing objections and turning difficult situations into positive outcomes.

Working Hours and Location

• Full time - 40 hours per week
• 09:00-17:30 Monday to Friday
• This role is remote, but you must be based in the UK whilst working

Homeworking Eligibility

Please refer to the following links to ensure your laptop/pc has the current supported systems:

• Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
• macOS - Apple macOS | endoflife.date

MUST be Windows 11 compatible machines, with Windows 11 24H2, 8th Gen (or later) Intel i-Series or 3rd Gen (or later) AMD Ryzen, 8GB RAM, 15GB+ Free Storage Space. For Apple/macOS: macOS 14 (Sonoma) or later, 8GB RAM, 15GB+ Free Storage Space. Chromebooks or Windows devices in S mode not supported.

Hardware & Software: Mobile Phone — You MUST have an Apple or Android smartphone with iOS 17.0+ or Android 13.0+ for multi-factor authentication to safeguard your Ventrica account.

Minimum Speed Requirements: Ping ≤ 20ms, Download ≥ 20 Mbps, Upload ≥ 5 Mbps.

Who are Ventrica?

At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Consumer Services