Be part of something great

Maximus is a global organization that specializes in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programs and specialist support, we do work that matters with people who care.

We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities. We are seeking a dedicated Customer Service Advisor to join our team.

This role is perfect for someone passionate about providing help to those who need it most.

As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Mind, you will provide essential support to help service users understand their mental health and explore available options, making a significant difference in their lives.

This role involves supporting users with queries, primarily through signposting services.

The role is Monday – Friday, working a two-week rotation of 9am – 5pm and 10am – 6pm shifts. We also offer hybrid working and office-based options following training.

Key Contacts & Relationships:

• Internal
• Customer Service Advisors
• Team Leaders
• Operations Managers
• Wider Connect Colleagues
• External
• Service Users