Join to apply for the Customer Service Advisor role at Oliver Bonas

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Join to apply for the Customer Service Advisor role at Oliver Bonas

We are looking for Customer Service Advisors to join Team OB working on a 3 month fixed term contract starting from 8th September 2025.

• Contract- Full time - 37.5 hours per week.
• Shift times vary and will include any of the following (8:00 16:30), (9:30 18:00) or (11:30 20:00)
• Must be available at weekends. One weekend day will be included in the shift pattern.
• Hybrid role 3 days working from our office & 2 days working from home.
• Computer equipment provided. Requirement - Fibre broadband connection for working from home days.
  
  

• Answer customer queries via email, chat and phone in a timely manner.
• Support aspects of the customer experience from product queries and store opening hours to delivery, tracking and customer aftercare.
• Provide exceptional customer service and computer admin support.
• Be confident communicating on the phone and online through email and live chat.
• Build strong working relationships with internal teams.
• Process customer returns and replacement orders through our in-house systems.
• Log and track all customer contacts through our CRM system and update order statuses.
• Check product stock levels online and in-store and where necessary.
• Be system confident and quick to learn.
• Collaborate within our CS Team to provide the best outcome for our customers.
• Handle customer data in accordance with GDPR requirements.
• Have an understanding and interest in our products.
  
  

• Previous experience within customer service & strong computer skills are essential for this role.
• Ability to multitask and prioritise a variety of queries across different channels e.g. phone, email, live chat.
• A team player.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Evidence of a strong Wi-Fi connection, you will need provide a speed test result.
• You will need a private, quiet space when working from home so you can support our customers effectively.
• Calm, patient, helpful and positive nature.
• Adaptable to change and willing to embrace new ideas.
• Solutions-focused and able to diffuse any challenging conversations with customers.
  
  

• Generous seasonal employee discount on OB products.
• Free access to our 24 hour employee assistance programme with Care First offering financial, emotional and vocational support.
• Free access to our onsite gym.
• Refer a Friend incentive.
• Quarterly free lunch.
• Equity, Diversity and Inclusivity Voice network and EDI team.
• Mental Health First Aider support.
• Education and support through 360L eLearning platform.
• An opportunity to work at the highest placed retailer in Glassdoors Best Places to Work in the UK list 2022.
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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