Customer Service and Wholesale Accounts Manager

Customer Service and Wholesale Accounts Manager

5 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Josephine Scott Ltd

CEO / Creative Director @ Josephine Scott Ltd | Luxury Bridal Fashion Design

As we continue to grow our global boutique network, we’re looking for ahighly organised, relationship-drivenindividual to join us as ourCustomer Service & Wholesale Accounts Manager.

This is not just a job — it’s a chance to be part of a British bridal house known for craftsmanship, design integrity, and the kind of luxury service that can’t be automated.

Job Title: Customer Service & Wholesale Accounts Manager

Employment Type: Part-time (4-5 Days per week 10-3 or as otherwise agreed) Location: Hybrid (office-based with some flexibility around remote working. In-person showroom and exhibition attendance as needed) Reporting To: Dual Reporting: Founder & COO

About Josephine Scott Josephine Scott is a luxury British bridal house renowned for timeless silhouettes, couture craftsmanship, and a refined yet romantic design philosophy. Worn by discerning brides and stocked by leading boutiques worldwide, we are scaling into our next phase of growth and expanding our B2B presence. This role is pivotal in building and sustaining global stockist relationships that reflect the elegance and excellence of the Josephine Scott brand.

Role Purpose This is a commercially-focused and relationship-driven role designed to manage all aspects of our wholesale partnerships. You will be the key liaison between the brand and its global stockists, ensuring smooth ordering cycles, accurate reporting, and best-in-class service. Your work will directly contribute to the brand’s international expansion and reputation among boutique partners.

Key Responsibilities

• Serve as the primary point of contact for all wholesale stockists (email, phone, and video meetings) leading the customer service experience
• Manage the full wholesale order lifecycle: enquiries, orders, re-orders, and fulfilment coordination
• Maintain and update live wholesale trackers, including factory production and delivery status
• Support stockists with pricing, product knowledge, line sheets, and digital collateral
• Collaborate with the creative and content team to develop and update wholesale packs, lookbooks, and assets in Canva
• Identify and nurture new B2B opportunities in target regions
• Represent Josephine Scott at exhibitions and in-person buyer meetings
• Liaise with factory and production to manage lead times and stockist expectations
• Provide monthly reports on wholesale performance, pipeline, and engagement
• Occasionally support retail appointments during peak periods

Ideal Candidate Profile

• Experience in wholesale, account management, or luxury fashion sales
• Highly organised with strong attention to detail
• Confident communicator and relationship builder
• Commercially astute with an understanding of B2B sales targets
• Passionate about luxury fashion and aligned with the Josephine Scott aesthetic
• Multilingual skills a strong advantage; particularly in French, Italian, or Spanish, to support our global stockists
• Driving license preferrable
• Must be within commutable distance of Luton Hoo, headquarters for Josephine Scott. The role demands frequent travel to the showroom, therefore candidates that are not within a commutable distance will be discounted

Compensation: Subject to availability and experience

Other: Due to the volume of applications we have, we may not be able to come back to everybody. Therefore if you’ve not heard from us within 14 days of submission, unfortunately on this occasion, we’re not taking your CV forward

Process: The application process will run as follows: 1. CV submission and internal review. 2. If successful, you’ll be invited to a brief telephone interview. 3. We’ll then ask you to join us at HQ for an afternoon of interviews with our top candidates. We expect this hire to be made no later than August 2025

To Apply: Please send your CV and a short note outlining why you're excited by this role to James@Josephinescott.co.uk with the subject line: Wholesale Accounts Manager Application.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Apparel and Fashion

Referrals increase your chances of interviewing at Josephine Scott Ltd by 2x

Sign in to set job alerts for “Wholesale Account Manager” roles.

St Albans, England, United Kingdom 1 week ago

Wholesale Account Executive - Amenities & Corporate, UK & Ireland

London, England, United Kingdom 18 hours ago

Senior Sales Operations Manager, Wholesale, UK & Ireland

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Account Executive (120k OTE) - London - Fast-Growing Tech Company

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

Account Executive (120k OTE) - London - Fast-Growing Tech Company

London, England, United Kingdom 1 month ago

Welwyn Garden City, England, United Kingdom 20 hours ago

Hackney, England, United Kingdom 1 week ago

Sr. Enterprise Account Executive (Italian Speaking)

London, England, United Kingdom 23 hours ago

Out of Home National Account Executive - Sales

London, England, United Kingdom 2 weeks ago

Prestige Account Executive – Restaurants and Hotels

Brentford, England, United Kingdom 4 days ago

Greater London, England, United Kingdom 1 month ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 hours ago

Strategic Account Executive, Enterprise Sales

London, England, United Kingdom 16 hours ago

Wholesale Area Manager - Marc Jacobs - (12 month Maternity Cover)

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

National Account Executive - NARS -12 Month FTC

London, England, United Kingdom 4 days ago

Luton, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Key Account Executive - Sainsbury Account

Uxbridge, England, United Kingdom 2 weeks ago

City Of London, England, United Kingdom 4 days ago

National Account Manager, Health & Beauty (Boots, Superdrug) (Harry's)

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 5 days ago

Greater London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.