Overview

Contract: Fixed term, full-time

Location: London (hybrid-working)

Closing date: 26 September 2025

About The Role

As Customer Service Desk Coordinator and a member of the Customer Service Desk team, you will be the first point of contact for Trinity College London’s teachers, students, candidates, testing centres and partners. In this role, you will play a key part in shaping the customer experience, ensuring that every interaction is professional, timely and supportive.

You will handle enquiries across multiple channels including our ticketing system, phone, email, live chat and social media — helping to resolve queries efficiently while maintaining high standards of customer satisfaction. Your work will directly support learners, educators and partners around the world, making a real difference every day.

About You

We are looking for someone with proven experience in customer service or contact centre environments and a genuine passion for helping people. A customer-focused mindset, strong communication skills and a commitment to delivering high-quality service are essential.

Other Key Skills And Qualities Include

• Proficiency with IT systems, including ticketing tools
• Ability to prioritise tasks and adapt quickly in a fast-paced environment
• Strong written and verbal communication skills
• A positive, proactive approach and a collaborative team spirit

Responsibilities

• Represent the first point of contact for customers and collaborators, delivering professional support across channels.
• Handle enquiries via ticketing system, phone, email, live chat and social media, resolving queries efficiently while upholding high service standards.
• Contribute to a positive customer experience that supports learners, educators and partners globally.

Benefits

Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.

Our Commitment

Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.

• We actively encourage applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long-term health condition, or are neuro-diverse.
• Trinity promotes and welcomes applications from a wide range of candidates, including those with criminal records. In line with the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on competencies, qualifications and knowledge.
• To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.

How to Apply

To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest, so please do not delay if interested.

Trinity College London does not hold a job visa sponsorship licence and is not in a position to sponsor visas in the UK.

All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a third party supplier and our standard background checks include Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.

Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice. We will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to obtain your consent. Our data protection policy can be viewed in full here.